At a Glance
- Tasks: Be the first point of contact for Property Services and support customer enquiries.
- Company: Join the Royal Borough of Windsor and Maidenhead, a vibrant and innovative council.
- Benefits: Enjoy 32 days annual leave, a generous pension scheme, and employee discounts.
- Other info: Collaborative team environment with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25706 - 27306 £ per year.
We have an exciting opportunity for a Property Services Customer Support Officer to join us! This is a full-time, permanent office-based role with a salary of £25,706 - £27,306 per annum.
About us
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
This is an excellent opportunity for an enthusiastic Property Services Customer Support Officer to join our Property Services team.
The Role
Reporting to the Compliance & Contracts Officer, the Property Services Customer Support Officer will act as the first point of contact for Property Services, supporting the delivery of an efficient and customer focused helpdesk function across the corporate estate. The role will provide operational and administrative support across repairs, maintenance and compliance activities, helping to ensure that service requests, reactive issues and contractor activities are managed effectively and in line with service standards.
Your role will involve:
- Acting as a first point of contact for Property Services enquiries, responding to customers, contractors and stakeholders professionally and efficiently.
- Logging, monitoring and updating reactive repairs, maintenance and compliance requests through service management systems.
- Supporting the coordination of contractor attendance, access arrangements and follow-up actions across the corporate estate.
- Maintaining accurate records, trackers and operational information to support service delivery and performance monitoring.
- Providing general administrative and customer support across the wider Property Services and Facilities teams.
What we are looking for:
- Experience working within a customer service, helpdesk, administrative or operational support environment.
- Strong communication and interpersonal skills with the ability to deal professionally with a wide range of customers, contractors and stakeholders.
- Good organisational skills with the ability to manage competing priorities and maintain accurate records.
- Experience using Microsoft Office systems and the ability to learn and use service specific databases and management systems.
- A proactive and flexible approach with the ability to work effectively both independently and as part of a team.
What we offer:
- 32 days annual leave.
- A fully office based role within a collaborative operational team environment, supporting both Property Services and Front of House service delivery.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: 16 – 18 June 2026.
If you wish to discuss this position informally, please contact Emma Hawkins, Compliance & Contracts Manager on emma.hawkins@rbwm.gov.uk.
Property Services Customer Support Officer in Thatcham employer: The Royal Borough of Windsor & Maidenhead
The Royal Borough of Windsor and Maidenhead (RBWM) is an exceptional employer, offering a collaborative and inclusive work environment that values creativity and innovation. With generous benefits such as 32 days of annual leave, a robust Local Government Pension scheme, and access to various employee discounts, RBWM is committed to supporting the professional growth and well-being of its staff. Located in a culturally rich area with proximity to London, this role provides a unique opportunity to contribute to a community-focused team while enjoying the advantages of working in a vibrant borough known for its historical significance and tourism.
Contact Details:
The Royal Borough of Windsor & Maidenhead Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Customer Support Officer in Thatcham
✨Tip Number 1
Get to know the company! Research RBWM and its values. Understanding their mission and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Property Services Customer Support Officer, you'll be the first point of contact. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle customer queries like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend local events related to property services. Building relationships can give you insider knowledge and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the RBWM team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Property Services Customer Support Officer in Thatcham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Property Services Customer Support Officer. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since this role involves interacting with a variety of customers and stakeholders, it’s crucial to demonstrate your strong communication skills in your written application. Let us know how you’ve effectively communicated in past roles!
Be Organised:Highlight your organisational skills by providing examples of how you've managed competing priorities or maintained accurate records in previous jobs. We love a candidate who can juggle tasks like a pro!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with RBWM.
How to prepare for a job interview at The Royal Borough of Windsor & Maidenhead
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Property Services Customer Support Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing service requests and coordinating contractor activities. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about customer support, be ready to share examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your strong communication skills and how you can maintain professionalism when dealing with various stakeholders.
✨Get Organised
The job requires good organisational skills, so come prepared to discuss how you manage competing priorities and keep accurate records. You might even want to bring along a simple example of a tracking system you've used in the past to show your proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for service management, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
