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- Tasks: Manage events and ensure smooth operations at the historic Windsor Guildhall.
- Company: Join the Royal Borough of Windsor and Maidenhead, a vibrant and diverse community.
- Benefits: Enjoy 32 days annual leave, a pension scheme, and exclusive discounts.
- Other info: Flexible hours with evening and weekend shifts; great for building your career!
- Why this job: Be part of a dynamic team delivering unforgettable experiences in a unique venue.
- Qualifications: Experience in hospitality or customer service and strong communication skills required.
The predicted salary is between 30193 - 34104 £ per year.
We have an exciting opportunity for a Guildhall Duty Officer to join us! This is a permanent role based at the historic Windsor Guildhall, working primarily on site. The role involves regular evening and weekend working, reflecting the busy events programme hosted at the Guildhall. The salary for this role is £30,193 - £34,104 per annum.
About us: The Royal Borough of Windsor and Maidenhead (RBWM) is one of the most dynamic and diverse boroughs in the country. With world‑class cultural and tourism attractions, including Windsor Castle, the borough plays host to local, national and international events throughout the year. Windsor Guildhall is a unique historic venue in the borough, welcoming visitors, councillors, wedding couples, community groups and dignitaries. We pride ourselves on delivering a first‑class experience to everyone who walks through our doors.
The Role: As Guildhall Duty Officer, you’ll play a key part in the day‑to‑day operation of the Guildhall, supporting both the Guildhall Museum and the wide range of events held in the building. Reporting to the Service Lead for Economic Growth, you will act as a key holder for the venue and oversee casual staff and volunteers while on duty. This is a varied, hands‑on role suited to someone who enjoys working with people, solving problems on the spot and ensuring events run smoothly from start to finish.
Your role will involve:
- Opening and closing the Guildhall and acting as Duty Officer during museum opening hours and events
- Supporting the planning, set‑up and clear‑down of weddings, meetings, dinners and civic events
- Supervising casual staff and volunteers while on shift
- Providing excellent customer service to museum visitors and event guests
- Assisting with bookings administration, including responding to enquiries, invoicing and ordering
- Helping to ensure the safety, security and smooth operation of this busy historic venue
What we are looking for:
- Experience in hospitality, events or customer service
- Strong communication skills and the ability to deal confidently with visitors and colleagues
- Good literacy and numeracy skills, with confidence using computer‑based systems
- An organised and flexible approach, with the ability to respond calmly when plans change
- A team‑focused attitude and pride in delivering excellent service
- A full driving licence is required, and the role includes working evenings and weekends on a regular basis.
- A basic DBS check will be required.
What we offer:
- 32 days annual leave
- Local Government Pension Scheme, including life cover
- Employee Assistance Programme offering confidential support and advice
- Instant Reward Scheme
- Give As You Earn scheme
- Access to discounts with hundreds of retailers, leisure providers and travel companies
RBWM is committed to creating a welcoming and inclusive workplace. We encourage applications from people of all backgrounds and experiences, as we believe diversity strengthens our organisation. If you have a disability, are a current or former member of the armed forces, or have been part of the care system up to the age of 25, you will be guaranteed an interview if you meet the minimum requirements of the role.
Interview date: interviews week commencing 18 May 2026
If you would like an informal discussion about the role, please contact Stephanie James, Service Lead Economic Growth, at steph.james@rbwm.gov.uk
Guildhall Duty Officer employer: The Royal Borough of Windsor & Maidenhead
Contact Detail:
The Royal Borough of Windsor & Maidenhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guildhall Duty Officer
✨Tip Number 1
Get to know the venue! Familiarise yourself with Windsor Guildhall and its events. This will help you stand out during interviews, as you can show your enthusiasm and knowledge about the place.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings related to the Guildhall. Meeting people in person can lead to valuable connections and opportunities that might not be advertised.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've handled challenging situations in the past. The role is all about ensuring a smooth experience for visitors, so highlight your problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at the Royal Borough of Windsor and Maidenhead.
We think you need these skills to ace Guildhall Duty Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in hospitality, events, or customer service. We want to see how your skills align with the role of Guildhall Duty Officer, so don’t hold back on showcasing your relevant experiences!
Show Off Your Communication Skills: Since this role involves interacting with visitors and colleagues, it’s crucial to demonstrate your strong communication skills. Use clear and confident language in your application to reflect how you would engage with people at the Guildhall.
Be Organised and Flexible: We’re looking for someone who can handle changes calmly and efficiently. In your application, share examples of how you've successfully managed unexpected situations in the past, especially in busy environments like events or hospitality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at the Windsor Guildhall.
How to prepare for a job interview at The Royal Borough of Windsor & Maidenhead
✨Know the Venue Inside Out
Before your interview, take some time to research Windsor Guildhall. Familiarise yourself with its history, key events, and the types of services it offers. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guildhall Duty Officer, excellent customer service is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers or resolved issues effectively. This will demonstrate your ability to handle the diverse range of visitors and events.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing a last-minute change during an event or dealing with a difficult visitor. Think through potential scenarios and how you would respond calmly and effectively.
✨Highlight Your Teamwork Experience
This role involves supervising casual staff and volunteers, so be prepared to discuss your experience working in teams. Share examples of how you’ve collaborated with others to achieve a common goal, especially in busy or high-pressure environments.