At a Glance
- Tasks: Monitor and improve recycling, waste, and cleansing services in your local area.
- Company: Join the Royal Borough of Windsor and Maidenhead, a vibrant and innovative council.
- Benefits: Enjoy 32 days annual leave, flexible working, and a generous pension scheme.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real difference in your community while enjoying a supportive work environment.
- Qualifications: Understanding of environmental services and strong communication skills required.
The predicted salary is between 32962 - 36791 € per year.
Overview
We have an exciting opportunity for an Environmental Services Monitoring Officer to join us! This is a full-time, permanent role based out and about in the borough with hybrid working, and a salary of £32,962 - £36,791 per annum.
About us:
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economicallyproductive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
This is an excellent opportunity for an enthusiastic Environmental Services Monitoring Officer to join our Environmental Services team.
The Role:
This role will report into the Waste & Cleansing Contracts Manager and will carry out the day to day monitoring of the council’s recycling, waste and cleansing service contracts for an allocated geographical area and liaise with contractors to resolve issues.
Your role will involve
- Identifying service failures and issues and taking appropriate action.
- Investigating and responding to service delivery complaints and resolving or escalating as required.
- Ensuring performance data is recorded to support decision-making and contract management.
- Assisting in the monitoring of leisure and grounds maintenance contracts.
- Providing administration and data support for contracts and projects.
- Providing advice and information to any local groups, individuals, council officers and members, landowners and other organisations.
- Supporting activity to increase the involvement of residents, schools and community groups in looking after their areas so that cleaner and greener neighbourhoods are self-sustaining.
What we are looking for:
- A good understanding of environmental services, including recycling and waste management.
- Ability to deal with difficult situations calmly and effectively.
- Experience of working with suppliers monitoring the effectiveness of contracts.
- The ability to work with minimal supervision in a busy environment whilst prioritising and organising a varying workload.
- Experience of investigating and responding to complaints and service requests.
- Excellent communication skills, in person and in writing.
What we offer
- 32 days annual leave
- Flexible working including a hybrid working pattern for a better work-life balance.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: Week beginning 17th November 2025
If you wish to discuss this position informally, please contact Anna Humphries, Waste & Cleansing Contracts Manager on anna.humphries@rbwm.gov.ukanna.humphries@rbwm.gov.uk
To apply please click the Apply Now link below.
Environmental Services Monitoring Officer in Thatcham employer: The Royal Borough of Windsor & Maidenhead
The Royal Borough of Windsor and Maidenhead (RBWM) is an exceptional employer, offering a collaborative and inclusive work environment that values creativity and innovation. With flexible hybrid working options, generous annual leave, and a robust Local Government Pension scheme, employees enjoy a healthy work-life balance while contributing to the community in a culturally rich area. The borough's commitment to employee growth and recognition through various reward schemes makes it an attractive place for those seeking meaningful and rewarding employment.
Contact Detail:
The Royal Borough of Windsor & Maidenhead Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Environmental Services Monitoring Officer in Thatcham
✨Tip Number 1
Get to know the company! Research RBWM and its environmental initiatives. This will help you tailor your conversation during interviews and show that you're genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to environmental services. Building relationships can give us insider info and potentially a foot in the door.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle service failures or complaints, as these are key parts of the role. Practising your responses can help us shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at RBWM.
We think you need these skills to ace Environmental Services Monitoring Officer in Thatcham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in environmental services, especially in recycling and waste management. We want to see how your skills align with the role of Environmental Services Monitoring Officer!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your writing abilities. Use clear and concise language in your application to demonstrate how you can effectively communicate with various stakeholders.
Highlight Problem-Solving Experience:We’re looking for someone who can handle difficult situations calmly. Share examples from your past where you’ve successfully resolved complaints or service delivery issues. This will show us you’re up for the challenge!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Royal Borough of Windsor & Maidenhead
✨Know Your Environmental Services
Make sure you brush up on your knowledge of environmental services, especially recycling and waste management. Familiarise yourself with the latest trends and challenges in the sector, as this will show your passion and understanding during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle difficult situations or service failures. Think of specific examples from your past experiences where you successfully resolved issues or complaints, and be ready to discuss them in detail.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to prepare a few questions to ask the interviewer, demonstrating your interest in the role and the organisation.
✨Highlight Your Organisational Skills
This position requires managing a varying workload with minimal supervision. Be prepared to discuss how you prioritise tasks and stay organised, perhaps by sharing tools or methods you use to keep track of your responsibilities.
