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- Tasks: Lead a team to ensure an exceptional visitor experience at two historic museums.
- Company: Join Kensington and Chelsea, a council dedicated to community support and cultural enrichment.
- Benefits: Enjoy flexible shifts, competitive pay, and extra for weekend work in a vibrant environment.
- Why this job: Make a real impact on visitors' experiences while developing your skills in heritage and leadership.
- Qualifications: Experience in museums or galleries, team leadership, and strong communication skills are essential.
- Other info: Interviews will be held in person at Leighton House Museum from 1st - 3rd October.
Make every visit count – lead the team welcoming our museum guests
Make every visit count – lead the team welcoming our museum guests
As a Casual Senior Visitor Experience Officer, you\’ll play a vital role in the smooth and safe operation of Leighton House and Sambourne House. You\’ll be there to make sure the visitor experience runs to a high standard – whether you\’re leading a team, welcoming guests or safeguarding our spaces. We\’re all in – and in this casual role, you\’ll choose when to get involved.
Working Style
You\’ll work on a casual basis, choosing shifts that suit you, while still playing a key role in serving the local community. Whether you\’re working on the frontline or behind the scenes, you\’ll be part of a dedicated team making a real difference to residents\’ lives.
What you\’ll be doing
You\’ll act as duty manager across both Leighton House and Sambourne House, stepping in to support daily operations and commercial events when needed. As the senior person on site, you\’ll lead a team of Visitor Experience Assistants and volunteer Room Stewards, making sure visitors receive a warm, helpful and safe experience throughout their visit.
You\’ll also support the running of the museum shops – from working the till system to checking displays and monitoring stock levels – helping us maximise retail income. Alongside this, you\’ll oversee safety and security on site, carrying out daily health and safety checks, opening and closing the buildings and being a registered keyholder. You\’ll also act as First Aider and Fire Warden during your shifts.
As part of the wider team, you\’ll take on operational tasks like rota planning, basic admin support, cash handling and liaising with contractors to keep the museums clean and running smoothly.
For further details, please review the Job Description and Person Specification.
What you\’ll bring
You\’ll have experience working in a museum, gallery or heritage setting, where you\’ve delivered excellent visitor service. You\’ll also have experience leading or supervising a team, with the confidence to train and motivate staff and volunteers alike.
You\’ll understand what good visitor care looks like and be confident dealing with a wide range of people and access needs. You\’ll also bring experience in premises management and security, along with some knowledge of retail operations, such as stock control and point-of-sale systems.
Highly organised and detail-focused, you\’ll be comfortable managing your own workload with minimal supervision. You\’ll also have strong communication skills, a practical mindset and a calm, approachable style.
Why join us
At RBKC, we\’re all in – investing in our people, our communities and our future.
This flexible, casual role has a competitive salary, with time and a half for weekend shifts. You\’ll get the chance to work in two of London\’s most remarkable historic homes, helping shape how visitors experience art, culture and history in a welcoming environment.
You\’ll join a supportive and passionate team, where you\’ll feel valued for your contributions and encouraged to grow. Whether you want to develop your skills in heritage, leadership or customer service, you\’ll be given the space and support to do so.
About Us
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
In this role, you\’ll bring that same commitment to every shift – helping your team, supporting the smooth running of operations and making each visitor feel at home. Your efforts will shape the experience people take away from these iconic buildings, making culture and heritage more accessible and enjoyable for all.
Interview Details
Interviews for this position will take place in person at Leighton House Museum between 1st – 3rd October.
Ready to join us?
We\’re all in – are you? If you share our values and have the skills to contribute, we\’d love to hear from you.
Please apply online explaining how you meet the requirements set out in the person specification and job description.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
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Senior Visitor Experience Officer (Casual Worker) employer: The Royal Borough of Kensington & Chelsea Council
Contact Detail:
The Royal Borough of Kensington & Chelsea Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Visitor Experience Officer (Casual Worker)
✨Tip Number 1
Familiarise yourself with the specific museums you'll be working at, Leighton House and Sambourne House. Understanding their history, exhibitions, and visitor experience will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in visitor services or team leadership roles. Be prepared to share specific examples of how you've successfully managed a team or improved visitor experiences in past positions.
✨Tip Number 3
Demonstrate your knowledge of health and safety protocols relevant to museum settings. Being able to discuss your understanding of safety measures and your experience as a First Aider or Fire Warden can give you an edge over other candidates.
✨Tip Number 4
Network with current or former employees of the museums if possible. They can provide insights into the work culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Senior Visitor Experience Officer (Casual Worker)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Senior Visitor Experience Officer position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: Emphasise your experience in visitor services, team leadership, and any roles within a museum or heritage setting. Use specific examples to demonstrate how you've successfully managed teams and enhanced visitor experiences.
Showcase Your Skills: Clearly outline your skills in communication, organisation, and customer service. Mention any relevant certifications, such as First Aid or Fire Warden training, to strengthen your application.
Craft a Compelling Cover Letter: Write a cover letter that not only explains how you meet the job requirements but also conveys your passion for heritage and community engagement. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at The Royal Borough of Kensington & Chelsea Council
✨Showcase Your Leadership Skills
As a Senior Visitor Experience Officer, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate and train staff, and any specific examples of successful team management.
✨Demonstrate Your Visitor Care Knowledge
Understand what excellent visitor care looks like. Be ready to share examples of how you've enhanced visitor experiences in past roles, especially in museum or heritage settings.
✨Familiarise Yourself with Safety Protocols
Since safety and security are key aspects of this role, brush up on health and safety regulations relevant to museums. Be prepared to discuss how you would handle emergencies and ensure visitor safety.
✨Prepare for Operational Questions
Expect questions about operational tasks such as rota planning and cash handling. Think of examples from your past work that demonstrate your organisational skills and attention to detail.
