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- Tasks: Design and build CRM tools to enhance housing services for the community.
- Company: Join Kensington and Chelsea Council, dedicated to improving lives and supporting diverse communities.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and hands-on experience with Microsoft tools.
- Why this job: Make a real-world impact by improving residents' access to vital services while working in a supportive team.
- Qualifications: Proficiency in Microsoft Dynamics 365, coding skills in C#, JavaScript, and experience in public sector settings.
- Other info: Interviews scheduled for the week of 15th September 2025; apply online to join our mission.
The predicted salary is between 43200 - 72000 £ per year.
Use your expertise to shape smarter digital services, delivering better housing for our community.
Use your expertise to shape smarter digital services, delivering better housing for our community.
In this role, you\’ll get stuck in with designing and building the CRM tools that sit behind vital housing services. It\’s technical work with a real-world impact – helping us improve outcomes for our residents and deliver on our wider ambitions as a council.
Working Style:
You\’ll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you\’re working on the frontline or behind the scenes, you\’ll be part of a dedicated team making a real difference to residents\’ lives.
What you\’ll be doing:
As a Senior CRM Developer, you\’ll be part of an agile ICT team, helping to shape how we use Microsoft Dynamics 365 to improve housing services across the borough. From designing and building workflows to leading technical input on new features and integrations, you\’ll be hands-on in the detail while also guiding broader development strategies.
You\’ll work closely with the Senior Applications Manager to keep projects aligned with our goals, review code from colleagues, and support junior developers. Whether you\’re refining user journeys, troubleshooting system issues, or planning major upgrades, your work will directly improve how residents access and experience council services. You\’ll also contribute to our digital transformation, focusing on automation, integration and smarter use of the Power Platform.
This is a role where you\’ll need to juggle priorities in a fast-paced, collaborative environment. You\’ll help drive technical decisions and translate complex ideas into practical solutions that make life better for our residents and smoother for our staff.
For further details, please review the Job Description and Person Specification
What you\’ll bring
You\’ll be confident designing and building within Microsoft Dynamics 365 – including workflows, APIs, and integrations – and have experience using tools like Azure DevOps and Power Platform. You\’ll understand how to troubleshoot, maintain, and develop CRM environments, and bring strong coding skills in C#, JavaScript and HTML, alongside a working knowledge of Azure Functions and web services.
You\’ll be Microsoft certified (Customer Service Functional Consultant Associate or similar) and comfortable mentoring others, leading by example and helping the team grow. Ideally, you\’ll have worked in housing or a public sector setting, and you\’ll understand how technology needs to support both front-line services and organisational priorities.
We\’re looking for someone proactive and curious – a natural problem-solver who can work autonomously, make sound technical decisions, and communicate clearly with both technical and non-technical colleagues.
Why join us
At RBKC, we\’re all in – investing in our people, our communities and our future.
You\’ll be part of a collaborative ICT team that\’s committed to building modern, effective systems that make a difference. There\’s scope to shape how we work, contribute to high-profile transformation projects, and stay hands-on with the latest Microsoft tools. Whether it\’s Azure, Dynamics or Power Platform, you\’ll have space to learn, lead and grow – all while building services that directly benefit thousands of residents.
About us
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
In this role, your expertise helps us deliver on that promise – by building better systems that make our housing services more accessible, responsive and effective for everyone.
Interview Details
Interviews will be held on week commending 15th September 2025
Ready to join us?
We\’re all in – are you? If you share our values and have the skills to contribute, we\’d love to hear from you.
Please apply online explaining how you meet the requirements set out in the person specification and job description.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
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Senior CRM Developer employer: The Royal Borough of Kensington & Chelsea Council
Contact Detail:
The Royal Borough of Kensington & Chelsea Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Developer
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and its functionalities. Since the role heavily involves designing and building workflows, having hands-on experience or showcasing projects where you've successfully implemented similar systems can set you apart.
✨Tip Number 2
Highlight your experience in agile environments. The job requires working within an agile ICT team, so demonstrating your ability to adapt and thrive in fast-paced settings will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Given the emphasis on troubleshooting and refining user journeys, be ready to share specific examples of challenges you've faced in previous roles and how you overcame them.
✨Tip Number 4
Show your commitment to mentoring and collaboration. As a Senior CRM Developer, you'll be expected to guide junior developers, so sharing experiences where you've supported others or led a team will demonstrate your leadership qualities.
We think you need these skills to ace Senior CRM Developer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365, Azure DevOps, and Power Platform. Include specific examples of how you've designed workflows, built integrations, or improved CRM environments in previous roles.
Craft a Compelling Cover Letter: In your cover letter, explain how your skills align with the job requirements. Emphasise your problem-solving abilities and your experience in housing or public sector settings. Show your enthusiasm for making a difference in the community.
Showcase Technical Skills: Clearly outline your coding skills in C#, JavaScript, and HTML. Mention any relevant certifications, such as the Customer Service Functional Consultant Associate, and provide examples of projects where you’ve mentored others or led technical decisions.
Demonstrate Understanding of the Role: In your application, convey your understanding of how technology supports front-line services and organisational priorities. Discuss your approach to troubleshooting and maintaining CRM environments, and how you can contribute to the council's digital transformation goals.
How to prepare for a job interview at The Royal Borough of Kensington & Chelsea Council
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Dynamics 365, Azure DevOps, and the Power Platform. Highlight specific projects where you've designed workflows or integrated APIs, as this will demonstrate your hands-on expertise.
✨Understand the Role's Impact
Familiarise yourself with how your work as a Senior CRM Developer can improve housing services for residents. Be ready to explain how your technical decisions can lead to better outcomes for the community.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples where you've troubleshot system issues or refined user journeys, and be ready to walk the interviewers through your thought process.
✨Demonstrate Leadership and Mentoring
Since the role involves guiding junior developers, prepare to discuss your mentoring style. Share experiences where you've led by example or helped others grow in their technical skills, showcasing your collaborative spirit.
