At a Glance
- Tasks: Support vital family services and create a welcoming environment for local families.
- Company: Join a caring council dedicated to improving community outcomes.
- Benefits: Competitive salary, professional development, and a supportive team.
- Other info: Opportunity to work in a dynamic environment focused on community support.
- Why this job: Make a real difference in the lives of families every day.
- Qualifications: Strong organisational skills and experience with data management required.
The predicted salary is between 27000 - 33000 £ per year.
Help keep vital family services running smoothly and create a welcoming space for local families. As a Family Hub Business Support Officer, you'll provide the administrative and operational support that helps our Family Hub services run effectively. Your work will help ensure families receive the support they need in a welcoming and well-organised environment.
Working Style:
You're based in the Borough 5 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives.
What you'll be doing:
- You'll provide essential administrative support to managers and practitioners within the Family Hub and Early Help services.
- A key part of the role will involve welcoming families and professionals into the Hub, acting as a professional first point of contact and ensuring visitors feel supported and comfortable.
- You'll coordinate the day-to-day organisation of the Hub, including managing room bookings, maintaining service information and helping ensure the space remains organised, accessible and welcoming.
- You'll also support the service through accurate data management. This includes processing referrals, maintaining databases and ensuring records are kept up to date to support service monitoring, reporting and Ofsted requirements.
- Alongside this, you'll assist with the operational running of the Hub, helping coordinate IT needs, liaising with contractors for building maintenance and supporting the organisation of meetings and events.
- By resolving administrative issues quickly and keeping systems running efficiently, you'll help ensure the service remains responsive to the needs of families across the borough.
What you'll bring:
- You’ll bring strong organisational skills and the ability to prioritise tasks effectively in a busy environment while maintaining attention to detail.
- Experience maintaining databases and managing records is essential, as is an understanding of handling confidential information in line with GDPR requirements.
- You’ll be a friendly and professional communicator who is comfortable interacting with families, colleagues and partner organisations.
- We're looking for someone who is proactive, flexible and enjoys working as part of a team. A background in children's services, the NHS or the voluntary sector would be beneficial, but most important is your commitment to providing high-quality support to families and colleagues.
Why join us:
At RBKC, we're all in - investing in our people, our communities and our future. You’ll receive a competitive salary and join a supportive team that is passionate about improving outcomes for children and families. We are committed to professional development and offer opportunities to build your skills while working within the national Family Hub and Best Start for Life initiatives. This role offers the opportunity to work at the heart of a service that supports families every day, where your organisational skills and attention to detail make a real difference to how services are delivered.
About us:
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
The 'we're all in' mindset is central to this role. By keeping services organised and welcoming, you help ensure families can access the support they need when they need it most.
Interview Details: Face to face interviews W/C Monday 28th September 2026. DBS Requirement: Standard.
Family Hub Business Support Officer employer: The Royal Borough of Kensington & Chelsea Council
The Royal Borough of Kensington & Chelsea Council is an outstanding employer that prioritises community engagement and employee development. With a strong commitment to innovation and collaboration, staff are empowered to make a real difference in residents' lives while enjoying a supportive work culture that values trust and visibility in leadership. This role offers unique opportunities for professional growth within a vibrant borough, making it an ideal place for those seeking meaningful and impactful employment.
Contact Details:
The Royal Borough of Kensington & Chelsea Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Family Hub Business Support Officer
✨Dive into Local Community Groups
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We think you need these skills to ace Family Hub Business Support Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to The Royal Borough of Kensington & Chelsea Council:Before hitting send, make sure to tailor your application specifically to The Royal Borough of Kensington & Chelsea Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at The Royal Borough of Kensington & Chelsea Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
