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- Tasks: Be the first point of contact for commercial waste customers, handling queries and managing contracts.
- Company: Join Kensington and Chelsea, a community-focused organisation dedicated to supporting residents and businesses.
- Benefits: Enjoy competitive pay, generous leave, a pension scheme, and professional development opportunities.
- Why this job: Make a real difference in your community while developing valuable skills in a supportive team.
- Qualifications: Experience in customer service and administration is preferred; training will be provided.
- Other info: Interviews are in-person during the week of 8th September; apply online without a CV.
The predicted salary is between 28800 - 43200 £ per year.
Support businesses, serve communities, and help deliver a service that keeps our borough clean and efficient.
As a Customer Support Officer, you\’ll be the first point of contact for our commercial waste customers. Whether you\’re responding to queries, updating contracts, or preparing reports, your accuracy, organization, and care will help us deliver a seamless, customer-focused service.
Working Style:
You\’ll be based in the Borough for 5 days a week, playing a key role in serving the local community. Whether you\’re working on the frontline or behind the scenes, you\’ll be part of a dedicated team making a real difference to residents\’ lives.
What you\’ll be doing:
- Handle day-to-day customer contact, contract management, and admin support within our commercial waste team.
- Answer calls, manage the commercial waste inbox, and deal with requests related to skips, sacks, and invoicing.
- Input contract data into our systems, update records, and help train new starters on key processes.
- Manage the bin maintenance program, prepare regular tonnage reports for management, and liaise with contractors to ensure effective service delivery.
- Support stock control activities, including conducting audits.
This role requires attention to detail, a customer service mindset, and the ability to manage administrative tasks efficiently, making a significant impact on our operations.
What you\’ll bring:
- Experience in customer service and administration, preferably in a fast-paced environment.
- Confidence in using IT systems for data input, storage, and retrieval.
- Strong communication skills, both written and verbal, with the ability to explain complex information clearly.
- Organizational skills, adaptability, and the ability to work independently.
- Experience with data handling and report preparation, with analytical skills for written and numerical data.
- Knowledge of the commercial waste industry is a plus but not essential, as training will be provided.
- A helpful, professional attitude and a genuine interest in supporting teams and customers.
Why join us:
At RBKC, we\’re committed to investing in our people, communities, and future. This role offers a great opportunity to develop your career within a supportive and collaborative team. Benefits include a competitive salary, generous leave, a high-quality pension scheme, and professional development opportunities.
We value diversity and open communication, recognizing the vital contributions of those behind the scenes who keep our services running smoothly. Your work will directly contribute to a cleaner, fairer borough—one conversation, contract, and collection at a time.
About us:
Kensington and Chelsea is home to diverse communities, thriving businesses, and unique local places. Our focus is on supporting residents, strengthening our services, and creating a fairer borough. We pride ourselves on delivering services with care and integrity, listening to residents, and working together to build a greener, safer, and fairer borough for all.
In this role, you\’ll embody our \”we\’re all in\” approach—supporting customer queries, reporting, stock audits, and helping us deliver efficient, responsive commercial waste services. Your work will help maintain a cleaner, fairer borough—one conversation, contract, and collection at a time.
Interview Details:
Interviews will be held during the week commencing 8th September, in person.
Ready to join us?
We’re all in—are you? If you share our values and have the skills to contribute, we’d love to hear from you. Please apply online, explaining how you meet the requirements outlined in the person specification and job description. Note that we do not accept CVs. We reserve the right to close or extend the vacancy early depending on application volume.
We are committed to promoting equality, respecting diversity, and ensuring our recruitment process is inclusive and accessible.
Additional Information:
We are committed to fair, transparent pay practices. New hires will start at the minimum of the advertised salary range. Employees will receive annual salary increases until reaching the top of the pay scale, along with any agreed cost-of-living rises.
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Customer Support Officer employer: The Royal Borough of Kensington & Chelsea Council
Contact Detail:
The Royal Borough of Kensington & Chelsea Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer
✨Tip Number 1
Familiarise yourself with the commercial waste industry. Even if you don't have direct experience, understanding the basics will help you speak confidently about the role and demonstrate your genuine interest in supporting the community.
✨Tip Number 2
Brush up on your customer service skills. Think of examples from your past experiences where you've successfully handled customer queries or resolved issues, as these will be valuable during the interview.
✨Tip Number 3
Prepare to discuss your organisational skills. Since the role involves managing contracts and administrative tasks, be ready to share how you prioritise tasks and maintain accuracy in your work.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. The job requires working closely with others, so highlight any experiences where you've contributed to a team effort or supported colleagues in achieving common goals.
We think you need these skills to ace Customer Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that clearly explains why you are interested in the role and how your background in customer service and administration makes you a suitable candidate. Use specific examples to demonstrate your skills and experiences.
Highlight Relevant Experience: In your application, focus on your previous roles that involved customer interaction, data handling, and administrative tasks. Mention any experience you have with IT systems and report preparation, as these are crucial for the role.
Follow Application Instructions: Make sure to apply online as instructed, and do not submit a CV. Clearly explain how you meet the requirements outlined in the person specification and job description within your application form.
How to prepare for a job interview at The Royal Borough of Kensington & Chelsea Council
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Support Officer. Familiarise yourself with tasks like handling customer queries, managing contracts, and preparing reports. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've effectively handled difficult situations or queries, as this role is all about providing excellent support to customers.
✨Demonstrate Organisational Abilities
Since the job requires strong organisational skills, think of instances where you've successfully managed multiple tasks or projects. Discuss how you prioritise your workload and ensure accuracy in your work, especially when dealing with data input and contract management.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might inquire about the team dynamics, training opportunities, or how success is measured in the position.
