CRM Data Steward

Help us build trust in our data and drive smarter, more transparent, evidence-based decisions across the Council. As the Council's first CRM Data Steward, you'll shape how we manage, govern and use data to better serve our residents. You'll take ownership of our CRM data standards and play a key role in ensuring that every decision we make is based on accurate, high-quality, and well-governed information.

Working style: This is a hybrid working role, you'll be based in the Borough 60% of the week, collaborating across services to improve how data supports residents and community outcomes. Whether you're on the frontline or behind the scenes, you'll be part of a dedicated, forward-thinking team making a measurable difference. This is a newly created, high-impact role – one that blends technical skill, governance expertise and strategic influence.

You'll be the Council's authority on CRM data quality and compliance, responsible for maintaining the integrity of our complex, high-volume resident and service datasets. Your focus will be on building a culture of data quality and accountability across the organisation. You'll design and deliver training, guidance, and practical support to embed consistent, ethical and transparent data practices at every level of the Council.

You’ll lead data analysis and quality assurance, producing insightful and actionable reports and insights that help senior leaders make informed, evidence-based decisions. This includes analysing complex datasets to spot trends, identify service gaps and make evidence-led recommendations that improve how we serve residents. Day-to-day, you'll define and enforce CRM data standards and oversee regular compliance checks and audits.

Working closely with our Digital Development and Technology (DD&T) team, you'll design automated data-quality and validation processes and support system upgrades and migrations. You'll also collaborate on CRM enhancements – from smarter data cleansing tools to Power BI dashboards – improving how teams work with information, improving decision-making, and enriching residents' digital experience through the MyRBKC portal.

Qualifications: You’ll be an analytical and technically skilled professional with proven experience working in Microsoft Dynamics 365 administration and you’ll bring strong data management and reporting skills to match. Advanced proficiency in SQL and Power BI is essential, along with the ability to manage large, complex datasets with precision and confidence. You’ll understand database design, system architecture and data models and be well-versed in GDPR, data protection and corporate governance requirements.

Just as importantly, you'll know how to turn complex analysis into clear, actionable insights – using your communication and influencing skills to engage both technical and non-technical audiences. This is a role for someone who takes pride in accuracy, clarity and consistency – someone who can spot risks early, propose improvements and ensure our data systems remain robust and compliant. You'll also be a natural collaborator, able to build trust and guide colleagues at all levels in adopting better data practices.

Above all, you'll reflect the Council's values: Putting Communities First, Respect, Integrity and Working Together – using data not just as information, but as a driver for smarter, fairer and more transparent decision-making.

Why join us: At RBKC, we're all in – investing in our people, our communities and our future. This is an exciting opportunity to lead how a London borough uses CRM data to power better, fairer decisions. You'll shape data governance from the ground up, ensuring that every service and digital interaction is supported by trusted, high-quality information. We'll support you with training, leadership development and access to the We Are Learning Hub, enabling you to build your technical and leadership skills.

You’ll enjoy the flexibility of hybrid working – typically balancing your week between the borough office and remote work – and be part of a team that values collaboration, curiosity and impact. Your work will have real-world outcomes: ensuring transparency, improving efficiency and helping services deliver with confidence. You'll be building the foundation for a smarter, more connected Council – one that puts residents first, every time.

About us: Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

As CRM Data Steward, you'll embody the 'we're all in' mindset – getting stuck in to improve data quality and transparency across the organisation. By leading on automated data processes, embedding governance and helping colleagues use data confidently, you'll ensure every insight, every report and every decision is built on a strong foundation of integrity, accuracy and trust in our data.

Interview Details: Interviews week commencing 6th April 2026. Please apply online explaining how you meet the requirements set out in the person specification and job description. Please note: A full application is required; CVs will not be considered. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.