At a Glance
- Tasks: Support residents with housing issues and ensure safe, welcoming communities.
- Company: Join a respected neighbourhood team dedicated to making a difference.
- Benefits: Gain valuable experience, receive on-the-job training, and enjoy a supportive work environment.
- Other info: Flexible working, commitment to diversity, and opportunities for career growth.
- Why this job: Make a real impact in your community while developing essential skills.
- Qualifications: Experience in housing management is a plus, but passion and people skills matter most.
The predicted salary is between 36000 - 60000 £ per year.
Be the first point of support for residents, ensuring homes are safe, communities strong, and services delivered with care.
You will be based in the Borough for 4 days a week, playing a key role in serving the local community and making a real difference to residents' lives.
Responsibilities
- Act as a familiar and trusted contact for residents, supporting them across a wide range of housing issues with an emphasis on a varied, fast‑paced environment.
- Manage tenancy relationships: carry out tenancy audits, give advice on housing options and successions, prepare legal documentation, and take enforcement action where necessary.
- Maintain allocations and ensure that void properties are re‑let quickly to keep the estate running smoothly.
- Collect income: proactively manage rent accounts and service charges, agree repayment plans, provide advice on Universal Credit and Housing Benefit, and represent the Council in legal proceedings when matters cannot be resolved.
- Lead neighbourhood management: collaborate with cleaning, maintenance and grounds teams to keep blocks and communal spaces safe, clean and welcoming; conduct inspections, report and resolve issues such as graffiti or fly‑tipping and respond quickly to concerns.
- Lead anti‑social behaviour cases, working with residents, police and partners to improve safety and cohesion.
- Build relationships: engage residents and community groups, involve them in shaping services, and ensure health and safety standards are met consistently.
Qualifications & Skills
- Hands‑on experience in housing management – tenancy and rent services, anti‑social behaviour or neighbourhood management.
- Strong understanding of housing legislation, particularly social housing tenancies and anti‑social behaviour.
- Dynamic, adaptable, highly organised and able to manage a varied caseload in a busy environment.
- Excellent people skills, confidence to deal with challenging situations fairly, assertively and with empathy.
- Commitment to delivering a high‑quality, resident‑focused service and living the Council’s values.
- A degree or equivalent qualification is helpful but not essential.
- Standard DBS check is required.
Benefits & Working Environment
The Lancaster West Neighbourhood Team is a supportive, busy and highly respected group that offers wide‑ranging experience across tenancy management, income collection and neighbourhood services, with on‑the‑job support and training to grow confidence and capability.
Equal Opportunities
We are committed to promoting equality, respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer and the recruitment and selection process is inclusive and accessible.
Remuneration
We are committed to fair, transparent and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale, and any agreed cost of living pay rises.
We reserve the right to extend or close this vacancy early without warning, subject to the volume of suitable applicants.
Housing Officer in City of London employer: The Royal Borough of Kensington & Chelsea Council
The Royal Borough of Kensington & Chelsea Council is an outstanding employer that prioritises community engagement and employee development. With a strong commitment to innovation and collaboration, staff are empowered to make a real difference in residents' lives while enjoying a supportive work culture that values trust and visibility in leadership. This role offers unique opportunities for professional growth within a vibrant borough, making it an ideal place for those seeking meaningful and impactful employment.
Contact Details:
The Royal Borough of Kensington & Chelsea Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in City of London
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We think you need these skills to ace Housing Officer in City of London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
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How to prepare for a job interview at The Royal Borough of Kensington & Chelsea Council
✨Get to Know Public Sector Values
Before your interview with The Royal Borough of Kensington & Chelsea Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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