Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome patients, prepare files, and manage appointments in a busy clinic environment.
- Company: Join the Royal Berkshire NHS Foundation Trust, rated 'Good' for care quality.
- Benefits: Enjoy flexible shifts, a supportive team, and a vibrant community in Reading.
- Why this job: Be part of a compassionate team making a real difference in patient care.
- Qualifications: Strong customer service skills and ability to multitask in a fast-paced setting.
- Other info: Fixed-term role for 9 months, perfect for students seeking valuable experience.
The predicted salary is between 20000 - 28000 £ per year.
This is a fixed-term post for 9 months to cover maternity leave, part-time for 26 hours per week.
PLEASE NOTE: The post will include working shifts between 8am and 8pm.
The Royal Berkshire NHS Foundation Trust, Head and Neck Directorate, is seeking a passionate, enthusiastic, reliable, and hardworking individual to join our Reception teams. The team is committed to providing our colleagues with a positive experience, assisting them in building fulfilling and rewarding careers.
Responsibilities include:
- Welcoming patients into the departments
- Preparing patient files for clinic appointments
- Acting as the first point of contact for patients attending clinics
- Arranging follow-up appointments before patients leave the department
The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions.
Reading, situated on the River Thames, is well-connected by road and rail to London, Oxford, and Southampton. It offers excellent leisure, shopping facilities, and a thriving cultural scene, making it a wonderful place to live, work, and play. Reading also provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as 'Good'. Our "CARE" values—Compassionate, Inspirational, Resourceful, Excellent—reflect the type of Trust we aspire to be. Join our dedicated and talented staff to help us achieve this.
For further details or informal visits, please contact:
- Name: Sophie Simmonds
- Job Title: Deputy Patient Pathway Manager
- Email: sophie.simmonds@royalberkshire.nhs.uk
- Telephone: 0118 322 7169
Additional contacts:
- Sophie Simmonds (Patient Pathway Manager): sophie.simmonds@royalberkshire.nhs.uk
- Haroon Amin (Deputy Patient Pathway Manager): haroon.amin@royalberkshire.nhs.uk
Contact Detail:
The Royal Berkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Orthoptics) - 26 hrs p/w / Fixed Term 9 Months
✨Tip Number 1
Familiarise yourself with the Royal Berkshire NHS Foundation Trust's 'CARE' values—Compassionate, Inspirational, Resourceful, Excellent. Demonstrating an understanding of these values during your interactions can show that you align with their mission and culture.
✨Tip Number 2
Since the role involves working shifts between 8am and 8pm, be prepared to discuss your availability and flexibility during the interview. Highlighting your willingness to adapt to different schedules can make you a more attractive candidate.
✨Tip Number 3
Research common challenges faced in reception roles within healthcare settings. Being able to discuss how you would handle busy periods or difficult patient interactions can demonstrate your readiness for the role.
✨Tip Number 4
Consider reaching out to current or former employees of the Royal Berkshire NHS Foundation Trust via professional networking sites. Gaining insights from their experiences can provide you with valuable information to use in your discussions during the application process.
We think you need these skills to ace Receptionist (Orthoptics) - 26 hrs p/w / Fixed Term 9 Months
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Receptionist position in Orthoptics. Highlight key skills such as customer service and multitasking that are essential for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills. Emphasise any previous roles in customer service or healthcare settings, and make sure to include specific examples of how you've excelled in similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention the Trust's 'CARE' values and explain how you embody these qualities in your work ethic and approach to patient care.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a receptionist role.
How to prepare for a job interview at The Royal Berkshire
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for patients. Highlight your previous experience in customer service and provide examples of how you've handled challenging situations with grace and professionalism.
✨Demonstrate Your Multi-Tasking Abilities
The role requires juggling multiple tasks simultaneously. Prepare to discuss specific instances where you've successfully managed several responsibilities at once, especially in busy environments.
✨Familiarise Yourself with the Trust's Values
The Royal Berkshire NHS Foundation Trust values Compassion, Inspiration, Resourcefulness, and Excellence. Be ready to explain how you embody these values in your work and how they align with your personal ethos.
✨Prepare Questions for Your Interviewers
Engage with your interviewers by preparing thoughtful questions about the team dynamics, the challenges faced in the role, and opportunities for professional development within the Trust. This shows your genuine interest in the position.
