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- Tasks: Join our team as a receptionist, managing patient check-ins and supporting the day surgery unit.
- Company: Be part of West Berkshire Community Hospital, dedicated to providing outstanding care in a friendly environment.
- Benefits: Enjoy a supportive workplace with opportunities for training and development, plus flexible working options.
- Why this job: Make a real impact by helping patients feel welcome and ensuring smooth operations in healthcare.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: We value diversity and are committed to creating an inclusive culture for all.
The predicted salary is between 24000 - 36000 £ per year.
Band 2 Receptionist (Day Surgery Unit – WBCH Thatcham)
PLEASE NOTE: This post is based at West Berkshire Community Hospital, London Road, Benham Hill, Thatcham, RG18 3AS.
The receptionist is responsible for performing complex administrative functions and also responsible for receiving patients and visitors attending the day surgery unit, taking ownership of escalated administrative issues where appropriate.
The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the day surgery unit.
- To act as a receptionist to the unit; promote a businesslike, but friendly and supportive role to all visitor and patients attending the unit.
- To receive phone calls to the unit; take initial action; to liaise with other staff within the Department and Trust as appropriate.
- To check patients in and out of the department using the EPR.
- Responsible for keeping the work environment safe and organised.
- Calling patients the day before surgery to confirm attendance.
- To assist with the administrative running of the department, photocopying, filing and other general clerical tasks as required.
- To assist in support and training of new staff where appropriate.
- To use own initiative when requested by line manager in the management of work processes.
- Be responsible for the management of own workload.
These tasks should not be viewed as an inflexible specification. As priorities change, new duties and areas of responsibilty may be included appropriate to the postholder\’s grade.
Diversity makes us interesting… Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
For further details / informal visits contact: Name: Gemma Mears Job title: Theatres & Anaesthetics Admin Team Manager Email address: gemma.mears@royalberkshire.nhs.uk Telephone number: 0118 322 8912 #J-18808-Ljbffr
Receptionist (Day Surgery Unit - WBCH Thatcham) employer: The Royal Berkshire
Contact Detail:
The Royal Berkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Day Surgery Unit - WBCH Thatcham)
✨Tip Number 1
Familiarise yourself with the specific duties of a receptionist in a healthcare setting. Understanding the nuances of patient interaction and administrative tasks will help you demonstrate your knowledge during any informal discussions or interviews.
✨Tip Number 2
Reach out to current or former employees of the Day Surgery Unit at WBCH Thatcham. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach when discussing your suitability for the role.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you would handle various scenarios, such as dealing with difficult patients or managing multiple phone calls. This will highlight your ability to thrive in a busy reception environment.
✨Tip Number 4
Emphasise your organisational skills and ability to manage your workload effectively. Be ready to share examples of how you've successfully prioritised tasks in previous roles, as this is crucial for maintaining a smooth operation in the Day Surgery Unit.
We think you need these skills to ace Receptionist (Day Surgery Unit - WBCH Thatcham)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the receptionist position. Highlight key skills such as communication, organisation, and teamwork that are essential for this role.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job description. Emphasise any previous administrative roles or customer service experience, particularly in healthcare settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples of how your skills and experiences align with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at The Royal Berkshire
✨Know the Role Inside Out
Familiarise yourself with the specific responsibilities of a receptionist in a day surgery unit. Understand the importance of administrative functions and how they contribute to patient care, as well as the need for effective communication with medical staff.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for patients and visitors. Highlight your ability to create a friendly and supportive atmosphere, and prepare examples of how you've successfully managed interactions in previous roles.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your workload and keep your work environment organised. Mention any experience you have with administrative tasks like filing, photocopying, or using electronic patient records (EPR) systems.
✨Emphasise Adaptability
The job description mentions that priorities may change. Prepare to share examples of how you've adapted to new responsibilities or changes in a previous role, showcasing your flexibility and willingness to learn.
