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- Tasks: Support clinical teams and manage patient pathways from referral to discharge.
- Company: Join the Royal Berkshire NHS Foundation Trust, rated 'Good' by CQC.
- Benefits: Enjoy a positive work environment with opportunities for career growth.
- Why this job: Be part of a compassionate team making a real difference in patient care.
- Qualifications: No prior experience needed; perfect for entry-level candidates.
- Other info: Located at Townlands Memorial Hospital in Henley-on-Thames.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Patient Pathway Coordinator (CAT 1 ENT, Plastics & OMF) role at The Royal Berkshire
This position will be based primarily at Townlands Memorial Hospital in Henley-on-Thames.
An exciting opportunity has arisen for a Patient Pathway Coordinator (PPC) to join our Clinical Administration Team in CAT 1 Department. We are looking for a candidate who can provide support to clinical and non-clinical staff. You will be a point of contact for administrative issues relating to patients\\\’ pathway of care, working as part of a multidisciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. To ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales. CAT 1 Team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers. The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our \”CARE\” values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen. For further details / informal visits contact: Name: Shirley Shailes Job title: Patient Pathway Manager Email address: shirley.shailes@royalberkshire.nhs.uk Telephone number: 01183227139
Responsibilities
- Provide support to clinical and non-clinical staff; act as a point of contact for administrative issues relating to patients\\\’ pathway of care.
- Work as part of a multidisciplinary team and proactively manage the patient pathway from referral to discharge, ensuring the pathway is managed smoothly.
- Ensure high levels of patient and clinician satisfaction by being accessible, customer-focused and knowledgeable.
- Use Standard Operating Procedures (SOPs) to ensure functions are carried out correctly within given timescales.
Qualifications / Requirements
- Entry level
Details
- Employment type: Full-time
- Location: Townlands Memorial Hospital, Henley-on-Thames
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Patient Pathway Coordinator (CAT 1 ENT, Plastics & OMF) employer: The Royal Berkshire
Contact Detail:
The Royal Berkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Coordinator (CAT 1 ENT, Plastics & OMF)
✨Tip Number 1
Familiarise yourself with the specific patient pathways in ENT, Plastics, and OMF. Understanding these areas will help you demonstrate your knowledge during interviews and show that you're proactive about the role.
✨Tip Number 2
Reach out to current or former employees in similar roles at The Royal Berkshire NHS Foundation Trust. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss how you would handle specific scenarios related to patient pathways. Think of examples where you've successfully managed processes or resolved issues, as this will showcase your problem-solving skills.
✨Tip Number 4
Emphasise your customer service skills during any interactions with the hiring team. Being accessible and knowledgeable is key for this role, so be ready to share experiences where you've excelled in providing support to others.
We think you need these skills to ace Patient Pathway Coordinator (CAT 1 ENT, Plastics & OMF)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Patient Pathway Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in clinical administration or patient pathway management. Use specific examples to demonstrate your ability to support both clinical and non-clinical staff effectively.
Showcase Your Skills: Make sure to showcase skills that are crucial for this role, such as customer service, teamwork, and knowledge of Standard Operating Procedures (SOPs). Provide concrete examples of how you've used these skills in past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the values of the Royal Berkshire NHS Foundation Trust. Mention how your values align with their 'CARE' values: Compassionate, Aspirational, Resourceful, Excellent.
How to prepare for a job interview at The Royal Berkshire
✨Understand the Patient Pathway
Make sure you have a solid grasp of what a patient pathway entails, especially in the context of ENT, Plastics, and OMF. Be prepared to discuss how you would manage the pathway from referral to discharge, highlighting any relevant experience you have.
✨Showcase Your Customer Service Skills
As a Patient Pathway Coordinator, being customer-focused is key. Think of examples where you've provided excellent service or resolved issues for patients or colleagues. This will demonstrate your ability to maintain high levels of satisfaction.
✨Familiarise Yourself with SOPs
Since the role involves using Standard Operating Procedures, it’s beneficial to understand what these are and how they apply to the position. You might want to mention any experience you have with following procedures or protocols in previous roles.
✨Emphasise Teamwork and Multidisciplinary Collaboration
The role requires working as part of a multidisciplinary team. Prepare to discuss your experience in collaborative environments and how you contribute to team success, ensuring smooth operations within the patient pathway.
