Connections for Life Coordinator in London

Connections for Life Coordinator 22.5 hours per week £13.24 - £13.94 per hour Leicester LE3 1UT Benefits include: Up to 42 days annual

leave

(pro rata), life

insurance

and sick pay?

Enrolment in health cash back plan to cover

every day

healthcare needs?

Free access to virtual GP,

Health

and Stress support plus gym discount

Cycle to work scheme / close to park and ride at Leicester Forest East?

Subsidised short breaks at selected RAFA Accommodation?

About us The RAF

Association has a clear

objective

: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel,

veterans

and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one

is ever left

behind

. About the role We have an exciting opportunity available to join

our busy,

passionate

and impactful

Connections for Life

team

(

known internally as

CFL) Our

CFL

Coordinato

rs

ha

ve

responsibility for the day-to-day support and coordination of c.250 volunteers. The role provides wide-ranging support and information to volunteers and beneficiaries based across the UK, both over the telephone and online, and records all contact on our Salesforce CRM system. This role requires

high levels

of emotional intelligence, creativity,?

resourcefulness

?and a positive attitude to working with a variety of people at all levels to provide exceptional levels of support.

Key Responsibilities

include; Ensure both volunteers and beneficiaries have a positive experience by offering

timely

communication and upholding Associations

values.

Act as the first point of contact for all volunteer-related matters, including deployment and ongoing

support.

Assist CFL beneficiaries

requiring

support through referrals to internal services (e.g. welfare, wellbeing)

Provide support and encouragement to volunteers over the phone and via MS Teams, helping them

conduct

their roles

effectively.

Maintain

accurate

and updated confidential records for volunteers and

beneficiaries.

About you Ideally

you will have

previous

experience of

supporting volunteers, or

perhaps

a

customer service

background

in

suppor

ting

people with

genuine warmth,

empathy

and

the ability

to sign post to other

support

services where

appropriate

. An excellent telephone manner and the ability to adapt

to various

audiences

is

crucial

for this role.

A confident

initiative-taking

problem solver with the ability to

accurately record and update various IT platforms and databases will thrive in this busy

, yet hugely rewarding role.

You will bring with you excellent administrative and time management skills

along with a high level of

IT

proficiency

(MS Office,

SharePoint

, MS Teams etc

)

Overall, we are looking for an individual with a real passion for helping others

overcome loneliness and isolation through our sector leading

welfare and wellbeing services

. It is highly recommended that you read the full role profile and person

specification

available to download on our website Apply via our website before the closing date of 8am

Thursday 8 October We may close this opportunity early so please do not delay in applying,

wed

love to hear from you! The RAF Association is a Disability Confident Employer. Please let us know if you

require

any

assistance

with your application.

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