Co
nnections for Life Administrator £
24855 - £
25665
37.5
hours per week Leicester based
LE3 1UT Benefits include: Up to 42 days annual leave (pro rata) Company sick pay
Life insurance
Health cashback plan for everyday healthcare expenses
Free virtual GP service
Mental health and wellbeing support
Discounted gym membership Unlimited Refer a Friend Bonus payments
Cycle to Work Scheme
Subsidised short breaks at selected RAFA accommodation
Close to Leicester Forest East Park & Ride About us The RAF Association has a clear
objective
: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel,
veterans
and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind. About the role The RAF Association aims to ensure all members of RAF community remain connected and supported. Through the Associations Connections for Life service, volunteers regularly contact and support lonely or isolated individuals, and provide friendship, conversation and highlight the services and support available to them. The Connections Administrator plays
a central role
in supporting both volunteer recruitment, onboarding and
selection
, and the onboarding of beneficiaries into the Connections for Life service. This role requires creativity,
strong communication
skills,
drive
and a positive attitude when working with a wide range of people at all levels. Success is defined by recruiting
high
-
quality
volunteers across a variety of rolesincluding Caseworker, Connections for Life and Branch positionsand by delivering a smooth, supportive and
person
-
centred
onboarding experience for Beneficiaries. Key Responsibilities
include To be the first point of contact for all volunteering queries,
recruitment
and
selection
.
Support the recruitment and onboarding of volunteers across a wide range of roles, including completing reference checks, conducting
disclosure
and barring checks, and carrying out telephone or virtual interviews
.
Deliver onboarding conversations via phone or MS Teams for beneficiaries entering the Connections for Life service, including those who may be facing challenges or uncertainty. Ensure each person feels welcomed, clearly informed, and fully supported,
Liaising with internal groups (training,
welfare
and fundraising) to update on recruitment requests and progress.
To
maintain
accurate
and up-to-date records on the Associations Salesforce CRM system and maintain
high quality
records in line with service standards and regulatory requirements.
Build and
maintain
strong,
cooperative
and professional working relationships with internal teams, external
stakeholders
and corporate partners.
To
identify
and follow up all opportunities to recruit volunteers and onboard beneficiaries.
To manage volunteering promotion, press and publicity in line with the marketing plan and feed into creative ideas.
About You We're
looking for someone with: Essential
criteria Good level
of education including Maths and English at
minium
GSCE level
Experience of recruiting others using a formal process
(interviews, background checks etc)
Highly proficient in
Microsoft
Office and database/CRM syste
ms
(we use Salesforce)
Articulate, enthusiastic and a
creative
problem solver
Able to
establish
a rapport and motivate a variety of people (volunteers,
beneficiaries
other stake holders)
Excellent telephone manner and attention to detail
Broad range of office
administration
skills
Desirable Awareness of the work of the RAF Association
Previous
personal volunteer experience
Experience
of undertaking Disclosure and Barring
Service (
DBS) checks is highly desirable
Apply via our website
rafa.org.uk Closing Date
8:00am
Monday 28 September We may close this advert early due to the expected high volume of applications so please do not
delay
in applying,
wed
love to hear from you! The RAF Association is proud to be a Disability Confident Employer. If you
require
any adjustments during the recruitment process, please let us know.
TPBN1_UKTJ
Connections for Life Administrator in London employer: THE ROYAL AIR FORCES ASSOCIATION
RAFAKidz is an exceptional employer dedicated to providing high-quality childcare tailored to the needs of Armed Forces and civilian families. With a strong commitment to safeguarding and excellence, we foster a supportive work culture that values professional growth and collaboration. As part of our team in Leicester, you will have the opportunity to lead innovative food and nutrition strategies while enjoying the benefits of hybrid working and a focus on employee wellbeing.
Contact Details:
THE ROYAL AIR FORCES ASSOCIATION Recruitment Team
