At a Glance
- Tasks: Support and coordinate volunteers, ensuring a positive experience for all involved.
- Company: Join the RAF Association, dedicated to empowering the RAF community.
- Benefits: Enjoy up to 42 days annual leave, life insurance, and health cash back plan.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference by helping others overcome loneliness and isolation.
- Qualifications: Experience in volunteer support or customer service with strong communication skills.
The predicted salary is between 13.94 - 13.94 £ per hour.
22.5 hours per week
£13.24 - £13.94 per hour
Leicester LE3 1UT
Benefits include:
- Up to 42 days annual leave (pro rata)
- Life insurance and sick pay
- Enrolment in health cash back plan to cover everyday healthcare needs
- Free access to virtual GP, Health and Stress support plus gym discount
- Cycle to work scheme / close to park and ride at Leicester Forest East
- Subsidised short breaks at selected RAFA Accommodation
About us
The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.
About the role
We have an exciting opportunity available to join our busy, passionate and impactful Connections for Life team (known internally as CFL). Our CFL Coordinators have responsibility for the day-to-day support and coordination of approximately 250 volunteers. The role provides wide-ranging support and information to volunteers and beneficiaries based across the UK, both over the telephone and online, and records all contact on our Salesforce CRM system. This role requires high levels of emotional intelligence, creativity, resourcefulness and a positive attitude to working with a variety of people at all levels to provide exceptional levels of support.
Key Responsibilities include:
- Ensure both volunteers and beneficiaries have a positive experience by offering timely communication and upholding Association values.
- Act as the first point of contact for all volunteer-related matters, including deployment and ongoing support.
- Assist CFL beneficiaries requiring support through referrals to internal services (e.g. welfare, wellbeing).
- Provide support and encouragement to volunteers over the phone and via MS Teams, helping them conduct their roles effectively.
- Maintain accurate and updated confidential records for volunteers and beneficiaries.
About you
Ideally you will have previous experience of supporting volunteers, or perhaps a customer service background in supporting people with genuine warmth, empathy and the ability to signpost to other support services where appropriate. An excellent telephone manner and the ability to adapt to various audiences is crucial for this role. A confident initiative-taking problem solver with the ability to accurately record and update various IT platforms and databases will thrive in this busy, yet hugely rewarding role. You will bring with you excellent administrative and time management skills along with a high level of IT proficiency (MS Office, SharePoint, MS Teams etc). Overall, we are looking for an individual with a real passion for helping others overcome loneliness and isolation through our sector-leading welfare and wellbeing services.
Apply via our website before the closing date of 8am Friday 28 August. We may close this opportunity early so please do not delay in applying, we'd love to hear from you!
The RAF Association is a Disability Confident Employer. Please let us know if you require any assistance with your application.
Life Coordinator in Leicester employer: THE ROYAL AIR FORCES ASSOCIATION
RAFAKidz Nursery is an exceptional employer that prioritises the well-being and professional growth of its staff. With a supportive work culture, generous benefits including enhanced childcare discounts and healthcare cashback, and opportunities for career advancement, employees are encouraged to thrive in their roles. Located at RAF Odiham, the nursery offers a unique environment where team members can enjoy a fulfilling career while making a positive impact on children's lives.
Contact Details:
THE ROYAL AIR FORCES ASSOCIATION Recruitment Team
