Connections for Life Coordinator

Connections for Life Coordinator

All candidates should make sure to read the following job description and information carefully before applying.
22.5 hours per week
£13.24 - £13.94 per hour
Leicester LE3 1UT
Benefits include:
Up to 42 days annual leave (pro rata), life insurance and sick pay?

Enrolment in health cash back plan to cover every day healthcare needs?

Free access to virtual GP, Health and Stress support plus gym discount

Cycle to work scheme / close to park and ride at Leicester Forest East?

Subsidised short breaks at selected RAFA Accommodation?

About us
The RAF Association has a clear objective : to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind .
About the role
We have an exciting opportunity available to join our busy, passionate and impactful Connections for Life team ( known internally as CFL) Our CFL Coordinato rs ha ve responsibility for the day-to-day support and coordination of c.250 volunteers. The role provides wide-ranging support and information to volunteers and beneficiaries based across the UK, both over the telephone and online, and records all contact on our Salesforce CRM system. This role requires high levels of emotional intelligence, creativity,? resourcefulness ?and a positive attitude to working with a variety of people at all levels to provide exceptional levels of support. Key Responsibilities include;
Ensure both volunteers and beneficiaries have a positive experience by offering timely communication and upholding Associations values.

Act as the first point of contact for all volunteer-related matters, including deployment and ongoing support.

Assist CFL beneficiaries requiring support through referrals to internal services (e.g. welfare, wellbeing)

Provide support and encouragement to volunteers over the phone and via MS Teams, helping them conduct their roles effectively.

Maintain accurate and updated confidential records for volunteers and beneficiaries.

About you
Ideally you will have previous experience of supporting volunteers, or perhaps a customer service background in suppor ting people with genuine warmth, empathy and the ability to sign post to other support services where appropriate . An excellent telephone manner and the ability to adapt to various audiences is crucial for this role. A confident initiative-taking problem solver with the ability to accurately record and update various IT platforms and databases will thrive in this busy , yet hugely rewarding role. You will bring with you excellent administrative and time management skills along with a high level of IT proficiency (MS Office, SharePoint , MS Teams etc ) Overall, we are looking for an individual with a real passion for helping others overcome loneliness and isolation through our sector leading welfare and wellbeing services .
It is highly recommended that you read the full role profile and person specification available to download on our website
Apply via our website before the closing date of 8am Thursday 8 October
We may close this opportunity early so please do not delay in applying, wed love to hear from you!
The RAF Association is a Disability Confident Employer. xohmjla Please let us know if you require any assistance with your application.