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- Tasks: Engage visitors, enhance their experience, and support museum events.
- Company: Join the Royal Air Force Museum, a national charity sharing the RAF story.
- Benefits: Enjoy flexible hours, competitive pay, and training opportunities.
- Why this job: Be part of an inspiring team that enriches lives through history and storytelling.
- Qualifications: Previous visitor-facing experience and strong communication skills are essential.
- Other info: Work part-time with varied hours, including weekends and evenings.
The predicted salary is between 13400 - 18400 £ per year.
We are looking to recruit a Visitor Experience Assistant to join our team based at our London site. You will join us on a part time, permanent basis, working 1250 hours per year (annualised contract) and in return, you will receive a competitive salary of £16,443.76 per annum.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
We are looking for an enthusiastic, passionate team member who understands and is committed to providing customer service excellence and who puts the visitor at the centre of everything they do. The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.
You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.
As a Visitor Experience Assistant, you will have a variety of roles which will include:
- Proactive response to ensuring the highest possible visitor standards are maintained.
- Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem-solving skills.
- Supporting activities, events, general museum operations and processing visitor bookings at admissions.
- Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
- Supporting the museum’s fundraising and commercial activities.
- Providing a safe and secure experience for everyone.
- Being a first aider and fire marshal. Training for both roles will be provided.
- Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force. There will also be the opportunity to provide engaging talks to visitors.
This is a permanent, part-time role working 1250 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.
If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.
Visitor Experience Assistant employer: The Royal Air Force Museum
Contact Detail:
The Royal Air Force Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant
✨Tip Number 1
Familiarise yourself with the Royal Air Force's history and its significance. This knowledge will not only help you engage with visitors but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Highlight any previous experience in customer service, especially in a visitor-facing role. Be prepared to share specific examples of how you've enhanced customer experiences in past positions.
✨Tip Number 3
Showcase your flexibility and adaptability. Since the role involves various tasks and working hours, emphasise your willingness to work weekends, bank holidays, and evenings when discussing your availability.
✨Tip Number 4
Prepare to discuss how you would handle challenging situations with visitors. Think of scenarios where you successfully resolved issues or improved a visitor's experience, as this will highlight your problem-solving skills.
We think you need these skills to ace Visitor Experience Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Visitor Experience Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: Emphasise any previous visitor-facing roles, especially in leisure or heritage environments. Provide specific examples of how you have delivered excellent customer service and engaged with visitors.
Communicate Your Passion: Express your enthusiasm for the role and the mission of the Royal Air Force Museum. Share why you are passionate about the RAF story and how you can contribute to enhancing visitor experiences.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Royal Air Force Museum
✨Show Your Passion for the RAF Story
Make sure to express your enthusiasm for the Royal Air Force and its history during the interview. Share any personal connections or interests you have in aviation or heritage, as this will demonstrate your commitment to the museum's mission.
✨Highlight Your Customer Service Skills
Since the role focuses on providing excellent visitor experiences, be prepared to discuss your previous customer service roles. Use specific examples to illustrate how you've gone above and beyond to ensure customer satisfaction in past positions.
✨Demonstrate Flexibility and Teamwork
The job requires a flexible approach and the ability to work as part of a team. Be ready to share instances where you've adapted to changing situations or collaborated effectively with colleagues to achieve a common goal.
✨Prepare for Event Support Scenarios
As the role involves supporting various events, think about your experience with event planning or participation. Be ready to discuss how you would handle different scenarios, such as managing visitor flow during busy events or assisting with evening activities.
