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- Tasks: Engage visitors, enhance their experience, and support museum events.
- Company: Join the Royal Air Force Museum, a national charity sharing the RAF story.
- Benefits: Enjoy a competitive salary, flexible hours, and training opportunities.
- Why this job: Be part of an inspiring team that enriches lives through history and storytelling.
- Qualifications: Previous visitor-facing experience and strong communication skills are essential.
- Other info: Roles include evening events and a commitment to customer service excellence.
The predicted salary is between 12280 - 12280 £ per year.
We are looking to recruit a Visitor Experience Assistant to join our team based at our Midlands site. You will join us on a part time, permanent basis, working 1000 hours per year (annualised contract) and in return, you will receive a competitive salary of £12,280.09 per annum.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives.
We are looking for enthusiastic, passionate team members who understand and are committed to providing customer service excellence and put the visitor at the centre of everything they do. The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.
You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.
As a Visitor Experience Assistant, you will have a variety of roles which will include:
- Proactive response to ensuring the highest possible visitor standards are maintained.
- Providing a warm welcome to our visitors and enhancing every visitor's experience at the museum through your engagement with them and your problem-solving skills.
- Supporting activities, events, general museum operations and processing visitor bookings at admissions.
- Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
- Supporting the museum's fundraising and commercial activities.
- Providing a safe and secure experience for everyone.
- Being a first aider and fire marshal. Training for both roles will be provided.
- Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
- There will also be the opportunity to provide engaging talks to visitors.
These are permanent, part-time roles working 1000 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.
If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.
Closing date for applications: 18th May 2025
Interviews will take place on 3rd and 4th June 2025.
Visitor Experience Assistant employer: The Royal Air Force Museum
Contact Detail:
The Royal Air Force Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant
✨Tip Number 1
Familiarise yourself with the Royal Air Force's history and its significance. Understanding the stories behind the RAF will not only help you engage with visitors but also demonstrate your passion for the role during any discussions.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've enhanced visitor experiences in previous roles. Be ready to discuss specific situations where you went above and beyond to ensure satisfaction.
✨Tip Number 3
Show your flexibility and adaptability by discussing past experiences where you've successfully managed changing environments or unexpected challenges. This will reassure us that you're ready for the dynamic nature of the museum.
✨Tip Number 4
Prepare to talk about your teamwork experience, especially in a visitor-facing role. We value collaboration, so sharing how you've worked effectively with others to achieve common goals will make a strong impression.
We think you need these skills to ace Visitor Experience Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Visitor Experience Assistant position. Tailor your application to highlight relevant experience in customer service and visitor engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the museum's mission. Mention specific experiences that demonstrate your ability to provide excellent visitor service and your enthusiasm for sharing the RAF story.
Highlight Relevant Experience: In your CV, emphasise any previous visitor-facing roles, especially in leisure or heritage environments. Include examples of how you've successfully engaged with visitors and contributed to their experiences.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Royal Air Force Museum
✨Show Your Passion for the RAF Story
Make sure to express your enthusiasm for the Royal Air Force and its history during the interview. Share any personal connections or experiences that highlight your interest in the RAF, as this will demonstrate your commitment to the museum's mission.
✨Demonstrate Customer Service Excellence
Prepare examples from your previous visitor-facing roles where you provided exceptional customer service. Highlight situations where you went above and beyond to enhance a visitor's experience, as this aligns with the museum's focus on putting visitors at the centre of everything.
✨Emphasise Flexibility and Teamwork
Be ready to discuss how you've adapted to changing environments in past jobs. The role requires flexibility, so share instances where you successfully collaborated with a team to achieve common goals, especially in dynamic settings like events or busy periods.
✨Prepare for Engaging Talks
Since you'll have opportunities to inspire visitors through talks, think about how you would present information engagingly. Practice summarising key RAF stories or exhibits in a way that captivates an audience, showcasing your communication skills and ability to connect with visitors.
