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- Tasks: Assist customers and promote products at the Royal Air Force Museum.
- Company: Join the Royal Air Force Museum, a national charity sharing inspiring RAF stories.
- Benefits: Enjoy flexible hours, competitive pay, and a chance to work in a unique environment.
- Why this job: Be part of a passionate team that engages visitors with compelling RAF narratives.
- Qualifications: Customer service experience and a friendly attitude are essential; First Aid qualification is a plus.
- Other info: Part-time role with a minimum of 0 and maximum of 35 hours per week.
The predicted salary is between 11500 - 15000 £ per year.
We are looking to recruit a Retail Assistant to join our team based at our London site. You will join us on a part-time basis working 988 hours per year on an annualised contract for a fixed term period of 1 year . In return, you will receive a salary of £13,685.93 per annum.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.
The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.
Purpose of the Retail Assistant role:
We are looking to recruit a retail assistant.
You will be part of a customer focused team working across both the museum’s retail outlet and admissions point. The ideal person for this position should have excellent customer service skills and the ability to promote and up-sell products, experiences, and activities to our visitors, have a friendly attitude and the ability to multi-task. You must be able to demonstrate ability to deliver exceptional visitor service, ensuring that the experience provided by The Royal Air Force Museum exceeds the expectations of all visitors and that they are delighted with our first-class service and connected with our compelling stories.
Based on an annualised contract, your total annual working hours will be equal to 988 hours. A working week will have a minimum of zero hours and a maximum of 35 hours. A working shift will normally be no less than 4 hours and no more than 7 hours. A normal working week will not exceed working 5 days out of 7. Actual weekly hours will depend on operational requirements. Standard hours will be between 9.30am and 5.30pm but are subject to change based on reasonable and timely operational requirements, including working regular weekends.
Key responsibilities of our Retail Assistant include:
- Providing high standards of customer care through pro-active and re-active engagement with visitors
- Operating commercial experiences, and associated tills
- Maximising commercial experiences revenue by actively promoting the experiences and ensuring the they operate at the appropriate times
- Quickly reporting any commercial experiences issues to the relevant people, including liaising directly with external contractors where appropriate
- Ensuring all security and health and safety requirements are adhered to at all times, including the completion and recording of daily and weekly checks
- Operating flexibly across a range of customer care roles
- Accurately cash-up and reconcile tills/EPOS system as required
- Utilising all visitor interactions as an opportunity to promote additional income generation.
What we are looking for in our Retail Assistant:
- Is respectful to colleagues and visitors, asking appropriate questions, listening and appreciating others’ viewpoints and acting in a professional and fair manner.
- Uses knowledge and experience to deal effectively with problems and make appropriate decisions.
- Willingness and ability to hold a First Aid qualification.
- Proactively and positively contributes to the work of the whole team in a way that leads to the successful delivery of individuals and/or team targets, objectives and activities
- Understands the need for flexibility in role activities and respond accordingly
- Displays a thorough understanding of their role requirements and demonstrate the skills necessary to carry out the role effectively
- Demonstrable experience in customer-focused environment
Closing Date: 9th September 2025
Interviews will take place on: 24th September 2025
If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force\’s story continues to enrich and inspire current and future generations. We would love to hear from you! #J-18808-Ljbffr
Retail Assistant employer: The Royal Air Force Museum
Contact Detail:
The Royal Air Force Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with the Royal Air Force Museum's mission and values. Understanding their purpose will help you connect with the team and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in previous roles. Be ready to discuss specific situations where you went above and beyond to enhance a customer's experience.
✨Tip Number 3
Research the products and experiences offered at the museum. Being knowledgeable about what you’ll be promoting can set you apart from other candidates and show your commitment to the role.
✨Tip Number 4
Be prepared to demonstrate your flexibility and teamwork skills. Think of examples where you've adapted to changing circumstances or worked collaboratively with others to achieve a common goal, as these are key attributes for the Retail Assistant position.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've delivered exceptional service in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the museum's mission. Highlight your customer service skills and any relevant experience that demonstrates your ability to engage with visitors and promote products effectively.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Royal Air Force Museum
✨Showcase Your Customer Service Skills
As a Retail Assistant, excellent customer service is key. Prepare examples of how you've provided outstanding service in the past, and be ready to discuss how you would handle various customer scenarios.
✨Demonstrate Your Knowledge of the RAF Museum
Familiarise yourself with the Royal Air Force Museum's mission and values. Being able to discuss their purpose and how you can contribute will show your genuine interest in the role and the organisation.
✨Highlight Your Ability to Multi-task
The role requires juggling multiple responsibilities. Think of instances where you've successfully managed several tasks at once, and be prepared to share these experiences during the interview.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your enthusiasm for the position. Ask about team dynamics, training opportunities, or how success is measured in the Retail Assistant role.
