Director of Infrastructure & Operations in London

We are looking to recruit a Director of Infrastructure & Operations to join our team based at either our London or Midlands site. You will join us on a full time, permanent basis. In return, you will receive a salary of circa £96,000 per annum.

The RAF Museum is a National Museum, sharing globally important stories while rooted in our communities. We are delighted that our Midlands site was recently named by Which? as the joint best Museum in the UK, with our London site joint top in the Capital. Great people are essential to our visitors-first ethos and we offer a generous package of benefits including excellent holiday entitlement and hybrid working opportunities. The RAF Museum is a Government non-departmental public body (NDPB) and a registered charity. The role can be based at either of our two public sites in north London and the West Midlands.

What we are looking for in the Director of Infrastructure & Operations role:

An exciting opportunity to join the Royal Air Force Museum’s leadership team, working at Board level in a new role as Director of Infrastructure and Operations. The postholder will lead the Museum’s warm welcome for visitors through our brilliant people and fabulous spaces. A key member of the senior leadership team, you will be responsible for the Museum’s infrastructure and operations, from capital projects to day-to-day efficiency challenges. Both ambitious and pragmatic, you will develop and deliver our estates strategy while championing an inspiring and safe environment.

Key responsibilities of the Director of Infrastructure & Operations role:

• Work closely with the CEO and SLT to develop and deliver the Museum’s long-term strategic plan.
• Lead the development and delivery of the Museum’s Estates strategy, supporting the Head of Estates to ensure the sustainability of the estate with well maintained, accessible and welcoming spaces for all visitors.
• Lead the Museum’s IT development, ensuring it is fit for purpose to support the Museum’s core business and its aspirations, both commercially and in terms of creative digital experience content and communications.
• Lead the Museum’s visitor engagement at both public sites, ensuring an exceptional experience for every visitor.
• Work with SLT colleagues and all teams to embed a ‘one museum’ ethos where care for our visitors, sharing our collections and commercial growth to support our work are complementary and interdependent.
• Lead on major Museum projects and contracts that relate to the postholder’s areas of responsibility.
• Co‑ordinate and monitor all health and safety aspects of the Museum, both front and back of house, across the Museum estate. Ensure a joined up, proactive and pragmatic approach across the Museum with appropriate training in place and every individual understanding their responsibilities.
• Chair the Museum’s Health and Safety Committee and provide reports to the Museum Board and its Audit Risk and Resources Committee.

Person Specification:

• Significant expertise at senior level leading estates, operations and/or IT departments.
• Demonstrable project and contract management expertise.
• Experience setting and monitoring significant budgets.
• Significant experience or knowledge of health, safety and security in a visitor-focused environment.
• Puts the Museum’s warm welcome to visitors first across all planning and delivery, always acting as their advocate.
• Pragmatically balances risk to ensure processes are effective, streamlined and proportionate.

Benefits:

Generous package of benefits including excellent holiday entitlement and hybrid working opportunities.