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- Tasks: Provide 1st line IT and AV support, manage equipment, and assist with Cyber Security.
- Company: Join the Royal Air Force Museum, a unique heritage site with a mission to inspire.
- Benefits: Competitive salary of £27,500, supportive team, and opportunities for skill development.
- Why this job: Be part of an exciting journey preserving the RAF story while enhancing your tech skills.
- Qualifications: Experience in 1st- and 2nd-line IT and AV support is essential.
- Other info: Dynamic role with hands-on tasks and opportunities for growth in a friendly environment.
The predicted salary is between 27500 - 38500 £ per year.
We are looking to recruit an IT / AV Technician to join our team based at our London site. You will join us on a full-time, permanent contract. In return, you will receive a salary of £27,500 per annum.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives.
Purpose of the IT / AV Technician role:
The Royal Air Force Museum is looking for a dynamic and proactive IT/AV Technician who likes to take the initiative to join a busy and well-established IT department, acting as a first point of contact for our users. You will be working on anything from Cyber Security and Networking to Digital Gallery interactive repairs and meeting room Audio Visual, as well as traditional desktop support. The role can be very hands-on at times, but with elements of remote support, troubleshooting and investigation. You must be able to work independently, and take the initiative, but also be a team player.
Responsibilities:
- To provide 1st line support for the Museum’s Information Technology and Audio-Visual systems.
- Supporting all IT hardware, software & telephony, including looking after the incoming support tickets, especially in London but also covering Midlands and Stafford sites as needed.
- Responsible for setting up new starters' IT profiles, deleting leavers' IT profiles and making any changes to staff profiles in a timely manner.
- Liaising with contractors, especially in relation to the managed printers contract, specifically for maintaining consumables on site.
- Managing the IT Department’s supply of IT equipment, especially laptops and desktops, to new users, replacements, and repairs in accordance with the supplied documentation.
- Provide training as requested and in some semi-formal sessions on the use of IT equipment.
- Look after the status and configuration of shared computers in the meeting rooms.
- Support the IT Team’s Cyber-Security policy by working with the vulnerability scanner and resolving issues where possible, with the support of the team.
The successful candidate must have experience with 1st- and some 2nd-line IT and AV support in a hands-on environment. There will be opportunities to develop your skills and knowledge working as part of a small, friendly and supportive team, across a wide range of competencies, and the opportunity to use a wide variety of systems. You will also get involved with new projects (not just IT) within a varied role offering vital support to the business within a unique heritage environment.
Closing date for applications: 22nd February 2026
Interviews will take place on: 6th March 2026
If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force's story continues to enrich and inspire current and future generations. We would love to hear from you!
IT / AV Technician employer: The Royal Air Force Museum
Contact Detail:
The Royal Air Force Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT / AV Technician
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. It’s a great way to demonstrate your hands-on experience and make a lasting impression.
✨Tip Number 3
Prepare for those tricky interview questions! Research common IT/AV technician scenarios and think about how you’d handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team at the Royal Air Force Museum!
We think you need these skills to ace IT / AV Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT/AV Technician role. Highlight relevant experience, especially in 1st and 2nd line support, and any hands-on work you've done with AV systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at the Royal Air Force Museum. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT challenges in the past. Whether it's troubleshooting a tricky issue or managing support tickets, we want to know how you approach problems and find solutions.
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the role and our team there. We can't wait to hear from you!
How to prepare for a job interview at The Royal Air Force Museum
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT and AV systems. Familiarise yourself with common troubleshooting techniques and be ready to discuss your hands-on experience with 1st and 2nd line support. This will show that you're not just a techie, but someone who can think on their feet.
✨Show Your Team Spirit
While the role requires independence, it’s crucial to demonstrate that you can work well in a team. Prepare examples of how you've collaborated with others in past roles, especially in high-pressure situations. This will highlight your ability to contribute positively to the IT department's dynamic.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a sudden AV failure during an event. Think through your problem-solving process and be ready to articulate how you would approach these challenges. This will showcase your proactive nature and initiative.
✨Understand the Museum's Mission
Take some time to learn about the Royal Air Force Museum and its vision. Being able to connect your skills and experiences to their mission will not only impress the interviewers but also show your genuine interest in being part of their team.
