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- Tasks: Assist customers during the Royal International Air Tattoo, handling inquiries and complaints.
- Company: A leading charitable organisation dedicated to community support.
- Benefits: Salary of £25,000 pro rata, plus event tickets and discounts.
- Why this job: Join a dynamic team and make a difference at exciting events.
- Qualifications: Experience in customer service and strong IT skills, especially in Excel.
- Other info: Fixed-term contract until July 2026 with great opportunities for growth.
The predicted salary is between 15000 - 35000 £ per year.
A prominent charitable organization in Fairford is seeking two Customer Services Assistants on a fixed-term contract until July 2026. You will support the Customer Services Manager during the Royal International Air Tattoo, handling customer inquiries via phone and email, managing complaints, and providing excellent service.
The ideal candidate will have proven customer service experience and strong IT skills, particularly in Excel. This role offers a salary of £25,000 pro rata, along with event tickets and discounts.
Customer Services Assistant — Event Support & Tickets in Fairford employer: The Royal Air Force Charitable Trust Enterprises
Contact Detail:
The Royal Air Force Charitable Trust Enterprises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant — Event Support & Tickets in Fairford
✨Tip Number 1
Get to know the organisation! Research their values and mission, especially since it's a charitable organisation. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common inquiries or complaints you might face as a Customer Services Assistant. Role-playing these situations can help you feel more confident and prepared when it comes to the real deal.
✨Tip Number 3
Show off your IT skills! Since strong Excel skills are a must, brush up on your abilities and be ready to discuss how you've used them in previous roles. Maybe even prepare a quick example of how you’ve solved a problem using Excel.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows that you're proactive and keen to join us at this exciting event. Don’t miss out on the chance to be part of something special!
We think you need these skills to ace Customer Services Assistant — Event Support & Tickets in Fairford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've handled inquiries and complaints in the past, so share specific examples that demonstrate your skills.
Excel-lent IT Skills: Since strong IT skills are a must, don’t forget to mention your proficiency in Excel. If you’ve used it for data management or reporting, let us know! We love seeing candidates who can navigate spreadsheets like pros.
Tailor Your Application: Take a moment to tailor your application to the role. Use keywords from the job description to show us you understand what we’re looking for. This will help your application stand out from the crowd!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at The Royal Air Force Charitable Trust Enterprises
✨Know the Event Inside Out
Make sure you research the Royal International Air Tattoo and the charitable organisation hosting it. Understanding the event's significance and the organisation's mission will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you handled complaints or went above and beyond for a customer. This will demonstrate your ability to provide excellent service, which is crucial for this role.
✨Brush Up on Your IT Skills
Since strong IT skills, especially in Excel, are essential for this position, make sure you're comfortable with basic functions and data management. You might be asked to demonstrate your proficiency, so consider doing a quick refresher course or practice using Excel before the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask the interviewer. Inquire about the team dynamics, what a typical day looks like during the event, or how success is measured in this role. This shows that you're engaged and serious about the opportunity.