At a Glance
- Tasks: Support customer service as the first point of contact for enquiries and complaints.
- Company: Join the Royal International Air Tattoo, a legendary event supporting the RAF Charitable Trust.
- Benefits: Earn £25,000 pro rata, plus exclusive discounts and complimentary tickets to RIAT.
- Other info: Work in a dynamic environment with opportunities to grow and collaborate.
- Why this job: Be part of an iconic aviation event and inspire future generations in aerospace.
- Qualifications: GCSE-level education or equivalent with proven customer service experience.
The predicted salary is between 20000 - 28000 £ per year.
The Royal International Air Tattoo has been running for over 50 years and is staged in support of the Royal Air Force Charitable Trust. The Royal Air Force Charitable Trust’s vision is to ignite the passion for aviation and space, and inspire young minds upwards. Empowering them with the knowledge, skills, inclusive opportunities and experiences to aspire and pursue a rewarding and innovative career in the field of aerospace.
We are looking to appoint 2 x Customer Services Assistants on a fixed-term contract who will support the Customer Services Manager in the delivery of RIAT 26.
Responsibilities- Support the delivery of the Customer Service function as first point of contact for general email and telephone enquiries on behalf of RAFCTE and RIAT.
- Ensure all customer and company data captured is done so in full compliance of company policy and our GDPR compliant processes.
- Monitor stationary supplies for Douglas Bader House and ensure effective advance ordering for requirements is achieved for the organisation.
- Process customer complaints/refund requests in line with our ticket T&Cs.
- Greet visitors to DBH in a friendly manner.
- Take ticket and merchandise orders both over the phone and face to face.
- Receive deliveries to DBH and notify relevant staff.
- Manage questions coming through Webchat on the website – these are immediate virtual face‑to‑face conversations.
- In the run up to the show handling of local resident enquiries both over the phone and face to face.
FTC 13/04/2026 until 24/07/2026, 36.25 hours per week. Based in Fairford, Gloucestershire. All employees are required to work the Saturday or Sunday before the Royal International Air Tattoo and the whole weekend of the event. RIAT Weekend Date: 17th‑19th July 2026.
What we will offerWe offer a salary of £25,000 per annum (pro rata), along with the unique opportunity to be part of the world‑famous Royal International Air Tattoo. As part of the role, you’ll also receive two complimentary tickets to RIAT, plus an exclusive staff discount of 50% on up to six additional tickets—so you can share the experience with friends or family and enjoy the event from the inside.
About youWe are seeking a highly organised and customer‑focused individual with GCSE‑level education or equivalent experience. The ideal candidate will bring proven customer service experience, gained within a similar or larger business, and a strong track record of delivering excellent service across face‑to‑face, online, and telephone channels. Knowledge of the outdoor events sector is desirable. Essential skills include strong organisation and time‑management, the ability to work effectively under pressure and to tight deadlines, and excellent collaboration across departments. Accuracy, attention to detail, and confident written and verbal communication are key, along with strong IT literacy—particularly in Microsoft Excel. The successful candidate will demonstrate empathy, resilience, and a proactive approach to problem‑solving, offering practical solutions and maintaining a commitment to excellence and safety. A team‑orientated mindset and a genuine passion for delivering outstanding customer service are essential.
How to ApplyTo apply, please submit a CV together with a covering letter outlining your interest in the role and how your experience aligns with the requirements.
Customer Services Assistant in Fairford employer: The Royal Air Force Charitable Trust Enterprises
The Royal International Air Tattoo offers a unique and rewarding opportunity for Customer Services Assistants to be part of a prestigious event that ignites passion for aviation and inspires future generations. With a supportive work culture, competitive salary, and exclusive benefits such as complimentary tickets and discounts, employees can enjoy a fulfilling role while contributing to a meaningful cause. Located in Fairford, Gloucestershire, this position provides a chance to engage with diverse audiences and develop valuable skills in a dynamic environment.
Contact Details:
The Royal Air Force Charitable Trust Enterprises Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Fairford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Royal Air Force Charitable Trust Enterprises. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Royal Air Force Charitable Trust Enterprises before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Assistant in Fairford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Royal Air Force Charitable Trust Enterprises:Your cover letter is your chance to shine! Tell us why you want to work at The Royal Air Force Charitable Trust Enterprises specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Royal Air Force Charitable Trust Enterprises!
How to prepare for a job interview at The Royal Air Force Charitable Trust Enterprises
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
