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- Tasks: Support customer service as the first point of contact for enquiries and complaints.
- Company: Join the Royal International Air Tattoo, a legendary event supporting the RAF Charitable Trust.
- Benefits: Earn ÂŁ25,000 pro rata, plus exclusive discounts and complimentary tickets to RIAT.
- Why this job: Be part of an iconic aviation event and inspire future generations in aerospace.
- Qualifications: GCSE-level education or equivalent with proven customer service experience.
- Other info: Work in a dynamic environment with opportunities to grow and collaborate.
The predicted salary is between 20000 - 28000 ÂŁ per year.
The Royal International Air Tattoo has been running for over 50 years and is staged in support of the Royal Air Force Charitable Trust. The Royal Air Force Charitable Trust’s vision is to ignite the passion for aviation and space, and inspire young minds upwards. Empowering them with the knowledge, skills, inclusive opportunities and experiences to aspire and pursue a rewarding and innovative career in the field of aerospace.
We are looking to appoint 2 x Customer Services Assistants on a fixed-term contract who will support the Customer Services Manager in the delivery of RIAT 26.
Responsibilities- Support the delivery of the Customer Service function as first point of contact for general email and telephone enquiries on behalf of RAFCTE and RIAT.
- Ensure all customer and company data captured is done so in full compliance of company policy and our GDPR compliant processes.
- Monitor stationary supplies for Douglas Bader House and ensure effective advance ordering for requirements is achieved for the organisation.
- Process customer complaints/refund requests in line with our ticket T&Cs.
- Greet visitors to DBH in a friendly manner.
- Take ticket and merchandise orders both over the phone and face to face.
- Receive deliveries to DBH and notify relevant staff.
- Manage questions coming through Webchat on the website – these are immediate virtual face‑to‑face conversations.
- In the run up to the show handling of local resident enquiries both over the phone and face to face.
FTC 13/04/2026 until 24/07/2026, 36.25 hours per week. Based in Fairford, Gloucestershire. All employees are required to work the Saturday or Sunday before the Royal International Air Tattoo and the whole weekend of the event. RIAT Weekend Date: 17th‑19th July 2026.
What we will offerWe offer a salary of £25,000 per annum (pro rata), along with the unique opportunity to be part of the world‑famous Royal International Air Tattoo. As part of the role, you’ll also receive two complimentary tickets to RIAT, plus an exclusive staff discount of 50% on up to six additional tickets—so you can share the experience with friends or family and enjoy the event from the inside.
About youWe are seeking a highly organised and customer‑focused individual with GCSE‑level education or equivalent experience. The ideal candidate will bring proven customer service experience, gained within a similar or larger business, and a strong track record of delivering excellent service across face‑to‑face, online, and telephone channels. Knowledge of the outdoor events sector is desirable. Essential skills include strong organisation and time‑management, the ability to work effectively under pressure and to tight deadlines, and excellent collaboration across departments. Accuracy, attention to detail, and confident written and verbal communication are key, along with strong IT literacy—particularly in Microsoft Excel. The successful candidate will demonstrate empathy, resilience, and a proactive approach to problem‑solving, offering practical solutions and maintaining a commitment to excellence and safety. A team‑orientated mindset and a genuine passion for delivering outstanding customer service are essential.
How to ApplyTo apply, please submit a CV together with a covering letter outlining your interest in the role and how your experience aligns with the requirements.
Customer Services Assistant in Fairford employer: The Royal Air Force Charitable Trust Enterprises
Contact Detail:
The Royal Air Force Charitable Trust Enterprises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant in Fairford
✨Tip Number 1
Get to know the company! Research the Royal International Air Tattoo and the RAF Charitable Trust. Understanding their mission and values will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios where you might need to handle complaints or inquiries. Role-play with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at RIAT. This can give you insider knowledge and potentially a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the position. Don’t forget to tailor your CV and cover letter to highlight your customer service experience and passion for aviation!
We think you need these skills to ace Customer Services Assistant in Fairford
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your customer service experience and any relevant skills that match the job description. Keep it clear and concise, and don’t forget to tailor it specifically for this role.
Write a Personal Covering Letter: This is your chance to show us your personality! Explain why you’re excited about the Customer Services Assistant role and how your background fits with our mission at the Royal International Air Tattoo. Be genuine and let your passion shine through!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your communication skills. Use clear language, check for typos, and ensure your tone is friendly and professional—just like how you’d interact with our visitors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re following the correct process. Plus, you’ll get to see more about what we do and our values!
How to prepare for a job interview at The Royal Air Force Charitable Trust Enterprises
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled enquiries, complaints, and provided excellent service in past roles. Think of specific examples that showcase your skills in face-to-face, online, and telephone interactions.
✨Familiarise Yourself with RIAT
Do some research on the Royal International Air Tattoo and its mission. Understanding their vision to inspire young minds in aviation will help you connect your answers to their goals. Show your enthusiasm for the event and how you can contribute to its success.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisation and time-management, prepare to discuss how you prioritise tasks and manage your time effectively. You might want to share a story about a busy period where you successfully juggled multiple responsibilities.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you convey your ideas and respond to questions, especially under pressure.