At a Glance
- Tasks: Assist with ticketing and membership, providing excellent customer service to visitors.
- Company: Join a leading arts institution in the heart of London.
- Benefits: Part-time hours, competitive salary, and a vibrant work environment.
- Other info: Flexible part-time role perfect for students passionate about the arts.
- Why this job: Be the friendly face that welcomes art lovers and supports their journey.
- Qualifications: Customer service skills and experience with Tessitura or similar CRM.
The predicted salary is between 13852 - 13852 € per year.
Please note that this role is being offered on a part-time basis working 18 hours per week. This role will be required to work on Friday, Saturday and Sunday.
About the Role
We are currently seeking a dynamic, customer service focussed individual with Tessitura experience who believes in putting the needs of a varied audience at the heart of what you do, to join the RA as a Ticketing and Membership Assistant on a part-time basis. The Ticketing & Membership Sales and Services (TMSS) team requires an individual that is forward thinking and enterprising when engaging with the customers journey. You will accommodate the needs of Members and Visitors from both our box offices and Friends desk at Burlington House and Burlington Gardens, as well as our onsite contact centre dealing with telephone calls and emails. Working alongside our Welcome team you will provide clear information on programmes, events and exhibitions, as well being the first point of contact for ticketing pricing queries and membership enquiries.
About You
You will have first-class customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, proactive assistance and clear information to all those visiting or working at the Academy. Working knowledge of Tessitura or a similar CRM database is also key. You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA's story - An art or curatorial background is not essential to this role.
The RA is a leading Arts institution with the TMSS team being at the forefront of welcoming and supporting our Friends and Visitors. You will contribute to facilitating the enjoyment of art as well as welcoming a diverse and varied audience to our galleries.
Ticketing & Membership Assistant (Part-time) - London in Whitwell employer: The Royal Academy of Arts
The Royal Academy of Arts is an exceptional employer, offering a vibrant work culture that prioritises customer service and engagement with the arts. As a Ticketing & Membership Assistant, you will enjoy flexible part-time hours, opportunities for personal growth within a prestigious institution, and the chance to be part of a team that welcomes a diverse audience to experience art in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Membership Assistant (Part-time) - London in Whitwell
✨Tip Number 1
Get to know the organisation! Before your interview, do a bit of research on the RA and its mission. This will help you connect with the team and show that you're genuinely interested in contributing to their story.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with visitors, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show off your adaptability! The job description mentions the need for someone who can handle a variety of situations. Think of times when you've had to think on your feet and be prepared to discuss how you managed those challenges.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you submit it via our site. It shows you're keen and helps us keep track of your application easily.
We think you need these skills to ace Ticketing & Membership Assistant (Part-time) - London in Whitwell
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with a variety of people and provided excellent support, as this role is all about making our visitors feel welcome.
Demonstrate Your Passion:Let us know why you're excited about this role! Whether it's your love for the arts or your enthusiasm for helping others, showing your genuine interest can really make your application stand out.
Tessitura Experience is Key:If you have experience with Tessitura or similar CRM systems, be sure to mention it! We’re looking for someone who can hit the ground running, so any relevant skills will definitely work in your favour.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Royal Academy of Arts
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond to help a customer, as this role is all about providing a warm welcome and proactive assistance.
✨Familiarise Yourself with Tessitura
Since the job requires knowledge of Tessitura or a similar CRM database, brush up on your understanding of how it works. If you have any experience with it, be ready to discuss how you've used it in previous roles.
✨Show Your Passion for the Arts
Even if you don't have a formal background in the arts, express your genuine interest in engaging with visitors and contributing to the RA's story. Share any personal experiences that reflect your appreciation for art and culture.
✨Prepare for Common Questions
Think about potential questions related to handling difficult customers or managing high volumes of inquiries. Practising your responses will help you feel more confident and articulate during the interview.
