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- Tasks: Lead a team to create an engaging visitor experience at the Royal Academy of Arts.
- Company: Join the prestigious Royal Academy of Arts in the heart of London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a vibrant team that brings art to life for visitors.
- Qualifications: Management experience in customer service and strong communication skills required.
- Other info: 45-hour work week with a focus on teamwork and public engagement.
The predicted salary is between 36802 - 40900 £ per year.
The Royal Academy of Arts is currently recruiting for a Duty Manager to join our Onsite Operations & Experience team. The Duty Manager role is integral to the daily running of the building and will be responsible for line managing a team of front of house hosts and working alongside the Duty Managers to bring the building to life. This role will maintain onsite standards and ensure adequate training is delivered as well as lead on authentic engagement with the public and liaise with members of other departments including (but not limited to) the Security, Retail and Learning teams, on various operational tasks and projects. Ability to provide safeguarding support, evacuation and first aid, following training is also key to this role.
About You
To be considered for this role, you will have proven management experience working in a customer service context, ideally in a complex, customer focussed environment. You will be confident in working independently and thrive when managing challenging and complex situations, as well as be passionate about working as part of a team and leading by example. With excellent communication skills, you will be able to effectively communicate and interact with people from all backgrounds and be friendly, warm and welcoming in your approach to working. Please note, the contractual working hours for this role are 45 per week.
Duty Manager - Onsite Operations & Experience - London in Surrey employer: The Royal Academy of Arts
Contact Detail:
The Royal Academy of Arts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Onsite Operations & Experience - London in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at the Royal Academy of Arts. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by practising common questions related to management and customer service. Think about your past experiences and how they relate to the Duty Manager role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show your passion for the arts and customer service during your interactions. Whether it’s in an interview or a casual conversation, let your enthusiasm for the role and the organisation come through. It makes a huge difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Duty Manager - Onsite Operations & Experience - London in Surrey
Some tips for your application 🫡
Show Your Management Skills: Make sure to highlight your management experience in customer service. We want to see how you've led teams and handled complex situations, so share specific examples that showcase your skills.
Be Personable: Since this role is all about engaging with the public, let your friendly and warm personality shine through in your application. Use a conversational tone and show us how you connect with people from all walks of life.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Duty Manager role. Mention how your experiences align with the responsibilities listed in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Royal Academy of Arts
✨Know the Venue Inside Out
Before your interview, take some time to research the Royal Academy of Arts. Familiarise yourself with its history, current exhibitions, and overall mission. This will not only show your genuine interest in the role but also help you answer questions about how you can contribute to enhancing the visitor experience.
✨Showcase Your Management Skills
Be prepared to discuss your previous management experiences in detail. Think of specific examples where you successfully led a team, handled customer complaints, or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your leadership style.
✨Demonstrate Your Customer Service Passion
As a Duty Manager, you'll be at the forefront of customer interaction. Share stories that illustrate your commitment to excellent customer service. Discuss how you've engaged with diverse audiences and resolved conflicts, showcasing your ability to remain calm and friendly under pressure.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in this role, such as managing a busy event or dealing with an emergency situation. Prepare thoughtful responses that demonstrate your problem-solving skills and ability to think on your feet.
