At a Glance
- Tasks: Assist with ticketing and membership, providing excellent customer service to visitors.
- Company: Join a leading Arts institution in the heart of London.
- Benefits: Part-time hours, competitive salary, and a vibrant work environment.
- Other info: Flexible part-time role perfect for students passionate about the arts.
- Why this job: Be the friendly face that welcomes art lovers and supports their journey.
- Qualifications: Customer service skills and experience with Tessitura or similar CRM.
The predicted salary is between 13852 - 13852 € per year.
Please note that this role is being offered on a part-time basis working 18 hours per week. This role will be required to work on Friday, Saturday and Sunday.
We are currently seeking a dynamic, customer service focussed individual with Tessitura experience who believes in putting the needs of a varied audience at the heart of what you do, to join the RA as a Ticketing and Membership Assistant on a part-time basis.
The Ticketing & Membership Sales and Services (TMSS) team requires an individual that is forward thinking and enterprising when engaging with the customers journey. You will accommodate the needs of Members and Visitors from both our box offices and Friends desk at Burlington House and Burlington Gardens, as well as our onsite contact centre dealing with telephone calls and emails.
Working alongside our Welcome team you will provide clear information on programmes, events and exhibitions, as well being the first point of contact for ticketing pricing queries and membership enquiries.
You will have first-class customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, proactive assistance and clear information to all those visiting or working at the Academy. Working knowledge of Tessitura or a similar CRM database is also key.
You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA's story - An art or curatorial background is not essential to this role.
The RA is a leading Arts institution with the TMSS team being at the forefront of welcoming and supporting our Friends and Visitors. You will contribute to facilitating the enjoyment of art as well as welcoming a diverse and varied audience to our galleries.
Ticketing & Membership Assistant (Part-time) - London in Sunningdale employer: The Royal Academy of Arts
The Royal Academy of Arts is an exceptional employer, offering a vibrant work culture that prioritises customer service and engagement with the arts. As a Ticketing & Membership Assistant, you will enjoy flexible part-time hours, opportunities for personal growth within a prestigious institution, and the chance to connect with a diverse audience in the heart of London. Join us to be part of a team that values creativity, collaboration, and a passion for making art accessible to all.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Membership Assistant (Part-time) - London in Sunningdale
✨Tip Number 1
Get to know the organisation! Before your interview, do a bit of research on the Royal Academy and its mission. This will help you connect with the team and show that you're genuinely interested in contributing to their story.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with visitors, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show off your Tessitura knowledge! If you've worked with Tessitura or similar CRM systems, be prepared to discuss how you've used them to enhance customer experiences. If not, brush up on the basics so you can speak confidently about it.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out in the crowd. Plus, it’s super easy to do!
We think you need these skills to ace Ticketing & Membership Assistant (Part-time) - London in Sunningdale
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with a variety of people and provided top-notch assistance, just like you'll be doing as a Ticketing & Membership Assistant.
Get Familiar with Tessitura:If you have experience with Tessitura or similar CRM systems, shout about it! If not, consider mentioning any relevant tech skills you have. We love forward-thinking individuals who can adapt quickly to new tools.
Be Personable and Engaging:Your application should reflect your friendly and approachable nature. Use a warm tone and show us that you genuinely enjoy interacting with people. This role is all about making visitors feel welcome!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The Royal Academy of Arts
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond to help a customer, especially in a busy environment. This role is all about engaging with visitors, so showing that you can handle a variety of people with ease will impress the interviewers.
✨Familiarise Yourself with Tessitura
Since the job requires knowledge of Tessitura or a similar CRM database, it’s crucial to brush up on this before your interview. If you have experience with it, be ready to discuss how you've used it in past roles. If not, do some research and be prepared to talk about how you would approach learning it quickly.
✨Show Your Passion for the Arts
Even if you don’t have a formal background in the arts, express your genuine interest in art and culture. Share any experiences you have had visiting galleries or attending events. This will show that you’re not just looking for any job, but that you’re excited about contributing to the RA's mission.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about the types of events you might be involved with or how the TMSS team collaborates with other departments. This shows that you’re engaged and serious about the position.
