At a Glance
- Tasks: Assist with ticketing and membership, providing excellent customer service to visitors.
- Company: Join a leading Arts institution in the heart of London.
- Benefits: Part-time hours, competitive salary, and a vibrant work environment.
- Other info: Flexible part-time role perfect for students passionate about the arts.
- Why this job: Be the friendly face that welcomes art lovers and supports their journey.
- Qualifications: Customer service skills and experience with Tessitura or similar CRM.
The predicted salary is between 13852 - 13852 € per year.
Please note that this role is being offered on a part-time basis working 18 hours per week. This role will be required to work on Friday, Saturday and Sunday.
We are currently seeking a dynamic, customer service focussed individual with Tessitura experience who believes in putting the needs of a varied audience at the heart of what you do, to join the RA as a Ticketing and Membership Assistant on a part-time basis.
The Ticketing & Membership Sales and Services (TMSS) team requires an individual that is forward thinking and enterprising when engaging with the customers journey. You will accommodate the needs of Members and Visitors from both our box offices and Friends desk at Burlington House and Burlington Gardens, as well as our onsite contact centre dealing with telephone calls and emails.
Working alongside our Welcome team you will provide clear information on programmes, events and exhibitions, as well being the first point of contact for ticketing pricing queries and membership enquiries.
You will have first-class customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, proactive assistance and clear information to all those visiting or working at the Academy. Working knowledge of Tessitura or a similar CRM database is also key.
You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA's story - An art or curatorial background is not essential to this role.
The RA is a leading Arts institution with the TMSS team being at the forefront of welcoming and supporting our Friends and Visitors. You will contribute to facilitating the enjoyment of art as well as welcoming a diverse and varied audience to our galleries.
Ticketing & Membership Assistant (Part-time) - London in Southfield employer: The Royal Academy of Arts
The Royal Academy of Arts is an exceptional employer, offering a vibrant work culture that prioritises customer service and engagement with the arts. As a Ticketing & Membership Assistant, you will enjoy flexible part-time hours, opportunities for personal growth within a prestigious institution, and the chance to be part of a team that welcomes a diverse audience to experience art in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Membership Assistant (Part-time) - London in Southfield
✨Tip Number 1
Get to know the organisation! Research the Royal Academy and its values. When you walk in for your interview, show us that you understand our mission and how you can contribute to it. This will make you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with visitors, think of scenarios where you might need to handle queries or complaints. Role-play with a friend or family member to build your confidence and showcase your friendly approach.
✨Tip Number 3
Be ready to talk about your experience with Tessitura or similar systems. If you’ve used any CRM databases before, prepare to share specific examples of how you’ve used them to enhance customer interactions. We love seeing candidates who can hit the ground running!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great opportunity to reiterate why you’re the perfect fit for the Ticketing & Membership Assistant position.
We think you need these skills to ace Ticketing & Membership Assistant (Part-time) - London in Southfield
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with a variety of people and provided them with a warm welcome, just like you'll be doing at the RA.
Tessitura Experience is Key:If you have experience with Tessitura or similar CRM systems, shout about it! We’re looking for someone who can hit the ground running, so let us know how you've used these tools in your previous roles.
Be Personable and Engaging:Your application should reflect your personality. We love candidates who are adaptable and friendly, so don’t be afraid to let your enthusiasm for engaging with visitors shine through in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with the RA!
How to prepare for a job interview at The Royal Academy of Arts
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond to help someone, especially in a busy environment. This role is all about engaging with visitors, so showing that you can handle a variety of people with ease will impress them.
✨Familiarise Yourself with Tessitura
Since they’re looking for someone with Tessitura experience, it’s crucial to brush up on your knowledge of this CRM system. If you’ve used similar systems, be ready to discuss how those experiences translate. If you haven’t, consider doing a bit of research or even a quick tutorial to show your willingness to learn.
✨Show Your Passion for the Arts
Even if you don’t have a formal background in the arts, it’s important to convey your enthusiasm for contributing to the RA's story. Think about why art matters to you and how you can share that passion with visitors. A genuine interest can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about their approach to customer service or how they engage with visitors. This shows that you’re not just interested in the job, but also in being part of their mission.
