At a Glance
- Tasks: Assist with ticketing and membership, providing excellent customer service to visitors.
- Company: Join a leading Arts institution in a vibrant London setting.
- Benefits: Part-time hours, competitive salary, and a chance to engage with the arts.
- Other info: Flexible part-time role with opportunities to grow in the arts sector.
- Why this job: Be the friendly face that welcomes diverse audiences to enjoy art.
- Qualifications: Customer service skills and experience with Tessitura or similar CRM.
The predicted salary is between 13852 - 13852 € per year.
Please note that this role is being offered on a part-time, fixed term contract basis working 18 hours per week from June 2026 to January 2027. This role will be required to work on Friday, Saturday and Sunday.
We are currently seeking a dynamic, customer service focussed individual with Tessitura experience who believes in putting the needs of a varied audience at the heart of what you do, to join the RA as a Ticketing and Membership Assistant on a part-time basis.
The Ticketing & Membership Sales and Services (TMSS) team requires an individual that is forward thinking and enterprising when engaging with the customers journey. You will accommodate the needs of Members and Visitors from both our box offices and Friends desk at Burlington House and Burlington Gardens, as well as our onsite contact centre dealing with telephone calls and emails.
Working alongside our Welcome team you will provide clear information on programmes, events and exhibitions, as well being the first point of contact for ticketing pricing queries and membership enquiries.
You will have first-class customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, proactive assistance and clear information to all those visiting or working at the Academy. Working knowledge of Tessitura or a similar CRM database is also key.
You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA's story - An art or curatorial background is not essential to this role.
The RA is a leading Arts institution with the TMSS team being at the forefront of welcoming and supporting our Friends and Visitors. You will contribute to facilitating the enjoyment of art as well as welcoming a diverse and varied audience to our galleries.
Ticketing & Membership Assistant (FTC) - London in Snodland employer: The Royal Academy of Arts
The Royal Academy of Arts is an exceptional employer, offering a vibrant work culture that prioritises customer service and engagement with the arts. As a Ticketing & Membership Assistant, you will enjoy flexible part-time hours in a prestigious London location, alongside opportunities for personal growth and development within a supportive team dedicated to enhancing visitor experiences. Join us in making art accessible and enjoyable for all, while being part of a dynamic institution that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Membership Assistant (FTC) - London in Snodland
✨Tip Number 1
Get to know the organisation! Research the RA and its values, especially how they engage with their audience. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their story.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with visitors, think of scenarios where you might need to handle queries or complaints. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the team culture and maybe even share tips on what the hiring managers are looking for. Plus, it shows your enthusiasm for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Ticketing & Membership Assistant (FTC) - London in Snodland
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with a variety of people and provided excellent support, as this role is all about making our visitors feel welcome.
Tessitura Experience is Key:If you’ve got experience with Tessitura or similar CRM systems, shout about it! We’re looking for someone who can hit the ground running, so any relevant experience will definitely give you an edge.
Be Personable and Engaging:We love candidates who can connect with people easily. In your application, let us know how you’ve built rapport with customers in the past. A friendly and adaptable approach is what we’re after!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the RA.
How to prepare for a job interview at The Royal Academy of Arts
✨Know Your Stuff
Make sure you brush up on your knowledge of Tessitura or any similar CRM systems. Being able to discuss your experience with these tools will show that you're ready to hit the ground running and can handle ticketing and membership queries with ease.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or handled a tricky situation. This role is all about engaging with visitors, so let your passion for helping people shine through!
✨Be Ready to Discuss the Arts
While an arts background isn't essential, showing a genuine interest in the arts can set you apart. Familiarise yourself with the RA's current exhibitions and events, and be prepared to discuss why you think they’re important. This will demonstrate your enthusiasm for contributing to the RA's story.
✨Practice Your Warm Welcome
Since you'll be the first point of contact for many visitors, practice how you would greet someone and provide information. A friendly, approachable demeanour is key, so consider doing a mock interview with a friend to get comfortable with your delivery.
