At a Glance
- Tasks: Assist with ticketing and membership, providing excellent customer service to visitors.
- Company: Join a leading Arts institution in the heart of London.
- Benefits: Part-time hours, competitive salary, and a vibrant work environment.
- Other info: Flexible part-time role perfect for students passionate about the arts.
- Why this job: Be the friendly face that welcomes art lovers and supports their journey.
- Qualifications: Customer service skills and experience with Tessitura or similar CRM.
The predicted salary is between 13852 - 13852 € per year.
Please note that this role is being offered on a part-time basis working 18 hours per week. This role will be required to work on Friday, Saturday and Sunday.
We are currently seeking a dynamic, customer service focussed individual with Tessitura experience who believes in putting the needs of a varied audience at the heart of what you do, to join the RA as a Ticketing and Membership Assistant on a part-time basis.
The Ticketing & Membership Sales and Services (TMSS) team requires an individual that is forward thinking and enterprising when engaging with the customers journey. You will accommodate the needs of Members and Visitors from both our box offices and Friends desk at Burlington House and Burlington Gardens, as well as our onsite contact centre dealing with telephone calls and emails.
Working alongside our Welcome team you will provide clear information on programmes, events and exhibitions, as well being the first point of contact for ticketing pricing queries and membership enquiries.
You will have first-class customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, proactive assistance and clear information to all those visiting or working at the Academy. Working knowledge of Tessitura or a similar CRM database is also key.
You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA's story - An art or curatorial background is not essential to this role.
The RA is a leading Arts institution with the TMSS team being at the forefront of welcoming and supporting our Friends and Visitors. You will contribute to facilitating the enjoyment of art as well as welcoming a diverse and varied audience to our galleries.
Ticketing & Membership Assistant (Part-time) - London in Peaslake employer: The Royal Academy of Arts
The Royal Academy of Arts is an exceptional employer, offering a vibrant work culture that prioritises customer service and engagement with the arts. As a Ticketing & Membership Assistant, you will enjoy flexible part-time hours, opportunities for personal growth within a prestigious institution, and the chance to be part of a team that welcomes a diverse audience to experience art in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Membership Assistant (Part-time) - London in Peaslake
✨Tip Number 1
Get to know the organisation! Research the RA and its values, so you can show how your customer service skills align with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with visitors, try role-playing scenarios with friends or family. This will help you feel more confident when dealing with a variety of customers.
✨Tip Number 3
Be proactive! When you apply through our website, make sure to follow up with a friendly email expressing your enthusiasm for the role. It shows you're genuinely interested and keeps you on their radar.
✨Tip Number 4
Show your passion for the arts! Even if you don't have a background in art, share what excites you about working at the RA. Your enthusiasm can be just as important as experience!
We think you need these skills to ace Ticketing & Membership Assistant (Part-time) - London in Peaslake
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with a variety of people and provided them with a warm welcome, just like you'll be doing at the RA.
Tessitura Experience is Key:If you have experience with Tessitura or similar CRM systems, shout about it! We’re looking for someone who can hit the ground running, so let us know how you've used these tools in your previous roles.
Be Personable and Engaging:We love candidates who can connect with people easily. In your application, share examples of how you've made a positive impact on someone's experience, whether it's through face-to-face interactions or over the phone.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at The Royal Academy of Arts
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond to help a customer, especially in a busy environment. This role is all about making visitors feel welcome, so show them you can do just that!
✨Familiarise Yourself with Tessitura
Since they’re looking for someone with Tessitura experience, brush up on your knowledge of this CRM system. If you’ve used similar systems, be ready to discuss how those experiences translate to Tessitura. Showing that you’re proactive about learning will impress them!
✨Engage with the Arts
Even if you don’t have a formal background in the arts, it’s important to express your genuine interest in the field. Research the Royal Academy and its exhibitions, and be prepared to share what excites you about their work. This shows you’re not just looking for any job, but that you’re passionate about contributing to their story.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of events they host, or how they measure success in this role. This not only shows your interest but also helps you determine if this is the right fit for you.
