At a Glance
- Tasks: Assist with ticketing and membership, providing excellent customer service to visitors.
- Company: Join a leading Arts institution in a vibrant London setting.
- Benefits: Part-time hours, competitive salary, and a chance to engage with the arts.
- Other info: Flexible part-time role with opportunities to grow in the arts sector.
- Why this job: Be the friendly face that welcomes diverse audiences to enjoy art.
- Qualifications: Customer service skills and experience with Tessitura or similar CRM.
The predicted salary is between 13852 - 13852 € per year.
Please note that this role is being offered on a part-time, fixed term contract basis working 18 hours per week from June 2026 to January 2027. This role will be required to work on Friday, Saturday and Sunday.
We are currently seeking a dynamic, customer service focussed individual with Tessitura experience who believes in putting the needs of a varied audience at the heart of what you do, to join the RA as a Ticketing and Membership Assistant on a part-time basis.
The Ticketing & Membership Sales and Services (TMSS) team requires an individual that is forward thinking and enterprising when engaging with the customers journey. You will accommodate the needs of Members and Visitors from both our box offices and Friends desk at Burlington House and Burlington Gardens, as well as our onsite contact centre dealing with telephone calls and emails.
Working alongside our Welcome team you will provide clear information on programmes, events and exhibitions, as well being the first point of contact for ticketing pricing queries and membership enquiries.
You will have first-class customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, proactive assistance and clear information to all those visiting or working at the Academy. Working knowledge of Tessitura or a similar CRM database is also key.
You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA's story - An art or curatorial background is not essential to this role.
The RA is a leading Arts institution with the TMSS team being at the forefront of welcoming and supporting our Friends and Visitors. You will contribute to facilitating the enjoyment of art as well as welcoming a diverse and varied audience to our galleries.
Ticketing & Membership Assistant (FTC) - London in North Kensington employer: The Royal Academy of Arts
The Royal Academy of Arts is an exceptional employer, offering a vibrant work culture that prioritises customer service and engagement with the arts. As a Ticketing & Membership Assistant, you will enjoy flexible part-time hours, opportunities for personal growth within a prestigious institution, and the chance to be part of a team that welcomes a diverse audience to our galleries in the heart of London. With a commitment to employee development and a supportive environment, the RA is dedicated to making your experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Membership Assistant (FTC) - London in North Kensington
✨Tip Number 1
Get to know the organisation! Research the RA and its values, so you can show how your customer service skills align with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with visitors, try role-playing scenarios with friends or family. This will boost your confidence in handling various customer interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the RA team.
We think you need these skills to ace Ticketing & Membership Assistant (FTC) - London in North Kensington
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with a variety of people and provided top-notch assistance, just like you'll be doing as our Ticketing & Membership Assistant.
Get Familiar with Tessitura:If you have experience with Tessitura or similar CRM systems, shout about it! If not, consider mentioning any relevant tech skills you have. We love forward-thinking individuals who can adapt quickly to new tools.
Express Your Passion for the Arts:While an arts background isn't essential, showing your enthusiasm for contributing to the RA's story is key. Let us know why you're excited about this role and how you can help enhance the visitor experience.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and get the ball rolling on your journey to join our team.
How to prepare for a job interview at The Royal Academy of Arts
✨Know Your Stuff
Make sure you brush up on your knowledge of Tessitura or any similar CRM systems. Being able to discuss your experience with these tools will show that you're ready to hit the ground running and can handle ticketing and membership queries with ease.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond for a customer, as this role is all about creating a warm and welcoming environment for visitors.
✨Engage with the Arts
While an arts background isn't essential, showing a genuine interest in the arts can set you apart. Familiarise yourself with the RA's current exhibitions and events so you can speak passionately about them during the interview.
✨Be Adaptable and Friendly
Demonstrate your adaptability and friendliness throughout the interview. The role requires engaging with a diverse audience, so showcasing your ability to connect with different people will highlight your suitability for the position.
