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- Tasks: Ensure safety while providing exceptional service to visitors and staff.
- Company: Join the prestigious Royal Academy of Arts in London.
- Benefits: Competitive salary, dynamic work environment, and a chance to be part of history.
- Why this job: Blend security expertise with customer service in a unique cultural setting.
- Qualifications: Valid SIA licence and experience in security within cultural institutions.
- Other info: 45-hour work week with a 4 on 4 off shift pattern.
The predicted salary is between 34064 - 40876 £ per year.
The Royal Academy of Arts is seeking a professional, confident, and service‑focused Security Concierge to join our Red Collar (Security) Front of House Team. This unique position blends the expertise of an experienced security officer with the warm, welcoming approach of a customer‑service professional.
As a Security Concierge (Red Collar), you will play a key part in safeguarding our visitors, staff, and artworks, while also embodying the traditions, history, and values that define the RA. You will provide a front‑facing presence that balances vigilance with exceptional service.
This role involves greeting and assisting visitors, supporting high‑profile guest visits, and assisting staff and Royal Academicians. You will respond promptly to security, first aid, and emergency incidents, taking ownership of incidents and demonstrating strong problem‑solving skills. Alongside traditional duties that are deeply rooted in the heritage of the Royal Academy, you will help maintain a secure environment and deliver an outstanding visitor experience.
About You
To be considered for this role, you will hold a valid SIA licence and have substantial experience in a security role within a museum, gallery or similar institution. A vigilant individual, you will possess the ability to think critically and resolve incidents effectively and calmly, especially in high pressure situations and when unforeseen circumstances arise. You will have excellent interpersonal skills and be able to effectively work independently and as part of a team.
Contractual hours will be 45 hours per week, based on a 4 on 4 off rotation, with all shifts being 12 hours and day shifts only. This pattern includes weekends.
Security Concierge in London employer: The Royal Academy of Arts
Contact Detail:
The Royal Academy of Arts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Concierge in London
✨Tip Number 1
Network like a pro! Reach out to people in the security and arts sectors. Attend events, join relevant groups, and don’t be shy about asking for advice or insights. You never know who might have a lead on that perfect Security Concierge role!
✨Tip Number 2
Practice your pitch! When you meet someone, be ready to explain why you’re the ideal candidate for the Security Concierge position. Highlight your experience, SIA licence, and customer service skills. Make it memorable!
✨Tip Number 3
Show up at the Royal Academy of Arts! Visit the venue, observe how the staff interacts with visitors, and get a feel for the environment. This will help you tailor your approach when you apply through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Reiterate your enthusiasm for the Security Concierge role and remind them why you’d be a great fit. It shows you’re genuinely interested!
We think you need these skills to ace Security Concierge in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your experience aligns with our values at the Royal Academy.
Tailor Your CV: Make sure to tailor your CV specifically for the Security Concierge position. Highlight relevant experience in security roles, especially in museums or galleries, and showcase your customer service skills. We love seeing how you can blend both aspects!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at The Royal Academy of Arts
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Concierge. Familiarise yourself with the Royal Academy's values and how they relate to visitor safety and experience. This will help you demonstrate your alignment with their mission during the conversation.
✨Showcase Your Customer Service Skills
Since this role blends security with customer service, prepare examples from your past experiences where you've provided exceptional service. Think about situations where you’ve had to balance vigilance with a welcoming approach, as this will highlight your suitability for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Prepare by thinking through potential scenarios you might face as a Security Concierge and how you would handle them. This will show your critical thinking abilities and readiness to take ownership of incidents.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview, reflecting the formal yet welcoming environment of the Royal Academy. This not only shows respect for the institution but also demonstrates your understanding of the role’s front-facing nature.
