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- Tasks: Lead a team to create an engaging visitor experience at the Royal Academy of Arts.
- Company: Join the prestigious Royal Academy of Arts in London.
- Benefits: Competitive salary and the chance to work in a vibrant cultural environment.
- Why this job: Be part of a dynamic team that brings art to life for visitors.
- Qualifications: Management experience in customer service and strong communication skills.
- Other info: 45-hour work week with opportunities for personal growth.
The predicted salary is between 22000 - 41000 £ per year.
The Royal Academy of Arts is currently recruiting for a Duty Manager to join our Onsite Operations & Experience team.
The Duty Manager role is integral to the daily running of the building and will be responsible for line managing a team of front of house hosts and working alongside the Duty Managers to bring the building to life. This role will maintain onsite standards and ensure adequate training is delivered as well as lead on authentic engagement with the public and liaise with members of other departments including (but not limited to) the Security, Retail and Learning teams, on various operational tasks and projects. Ability to provide safeguarding support, evacuation and first aid, following training is also key to this role.
About You
To be considered for this role, you will have proven management experience working in a customer service context, ideally in a complex, customer focussed environment. You will be confident in working independently and thrive when managing challenging and complex situations, as well as be passionate about working as part of a team and leading by example.
With excellent communication skills, you will be able to effectively communicate and interact with people from all backgrounds and be friendly, warm and welcoming in your approach to working. Please note, the contractual working hours for this role are 45 per week.
Duty Manager in London employer: The Royal Academy of Arts
Contact Detail:
The Royal Academy of Arts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at places you want to work. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for customer service shine through. Be warm, engaging, and ready to share your experiences that highlight your management skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Your Management Skills: When writing your application, make sure to highlight your management experience. We want to see how you've led teams in customer service settings and tackled complex situations. Use specific examples to demonstrate your skills!
Be Personable: Since this role is all about engaging with the public, let your friendly personality shine through in your application. We love candidates who can communicate effectively and warmly with people from all walks of life.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Duty Manager role. Mention how your experiences align with the responsibilities listed in the job description – it shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at The Royal Academy of Arts
✨Know the Venue Inside Out
Before your interview, take some time to research the Royal Academy of Arts. Familiarise yourself with its history, current exhibitions, and any recent news. This will not only show your genuine interest in the role but also help you engage in meaningful conversations during the interview.
✨Showcase Your Management Skills
Prepare specific examples from your past experiences where you've successfully managed a team or handled challenging situations. Highlight your ability to lead by example and how you’ve maintained high standards in customer service. This will demonstrate that you have the proven management experience they’re looking for.
✨Emphasise Communication and Teamwork
Since the role involves liaising with various departments, be ready to discuss how you effectively communicate and collaborate with others. Share instances where your communication skills made a difference in a team setting, especially in customer-focused environments.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in complex situations. Think about potential scenarios you might face as a Duty Manager and how you would handle them. This will show that you can think on your feet and are prepared for the challenges of the role.
