At a Glance
- Tasks: Assist with ticketing and membership, providing excellent customer service to visitors.
- Company: Join a leading Arts institution in a vibrant London setting.
- Benefits: Part-time hours, competitive salary, and a chance to engage with the arts.
- Other info: Flexible part-time role with opportunities to grow in the arts sector.
- Why this job: Be the friendly face that welcomes diverse audiences to enjoy art.
- Qualifications: Customer service skills and experience with Tessitura or similar CRM.
The predicted salary is between 13852 - 13852 € per year.
Please note that this role is being offered on a part-time, fixed term contract basis working 18 hours per week from June 2026 to January 2027. This role will be required to work on Friday, Saturday and Sunday.
We are currently seeking a dynamic, customer service focussed individual with Tessitura experience who believes in putting the needs of a varied audience at the heart of what you do, to join the RA as a Ticketing and Membership Assistant on a part-time basis.
The Ticketing & Membership Sales and Services (TMSS) team requires an individual that is forward thinking and enterprising when engaging with the customers journey. You will accommodate the needs of Members and Visitors from both our box offices and Friends desk at Burlington House and Burlington Gardens, as well as our onsite contact centre dealing with telephone calls and emails.
Working alongside our Welcome team you will provide clear information on programmes, events and exhibitions, as well being the first point of contact for ticketing pricing queries and membership enquiries.
You will have first-class customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, proactive assistance and clear information to all those visiting or working at the Academy. Working knowledge of Tessitura or a similar CRM database is also key.
You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA's story - An art or curatorial background is not essential to this role.
The RA is a leading Arts institution with the TMSS team being at the forefront of welcoming and supporting our Friends and Visitors. You will contribute to facilitating the enjoyment of art as well as welcoming a diverse and varied audience to our galleries.
Ticketing & Membership Assistant (FTC) - London in Kensington employer: The Royal Academy of Arts
The Royal Academy of Arts is an exceptional employer, offering a vibrant work culture that prioritises customer service and engagement with the arts. As a Ticketing & Membership Assistant, you will enjoy flexible part-time hours in the heart of London, alongside opportunities for personal growth and development within a prestigious institution dedicated to making art accessible to all. Join a passionate team where your contributions directly enhance the visitor experience and foster a love for the arts.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Membership Assistant (FTC) - London in Kensington
✨Tip Number 1
Get to know the organisation! Research the RA and its values, so you can show how your customer service skills align with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with visitors, try role-playing different customer scenarios with friends or family. It’ll boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the RA team.
We think you need these skills to ace Ticketing & Membership Assistant (FTC) - London in Kensington
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with a variety of people and provided excellent support, as this role is all about making our visitors feel welcome.
Tessitura Experience is Key:If you’ve got experience with Tessitura or similar CRM systems, shout about it! We’re looking for someone who can hit the ground running, so any relevant experience will definitely give you an edge.
Be Personable and Engaging:In your written application, let your personality shine through. We love friendly and adaptable individuals, so don’t be afraid to show us your warm and welcoming side. It’s all about connecting with our audience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at The Royal Academy of Arts
✨Know Your Stuff
Make sure you brush up on your knowledge of Tessitura or any similar CRM systems. Being able to discuss your experience with these tools will show that you're ready to hit the ground running and can handle ticketing and membership queries with ease.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or handled a tricky situation. This role is all about engaging with visitors, so let your passion for helping people shine through!
✨Be Personable and Approachable
Since this role involves interacting with a diverse audience, practice being warm and welcoming in your responses. A friendly attitude can make a huge difference, so be ready to demonstrate your ability to connect with people from all walks of life during the interview.
✨Understand the RA's Mission
Familiarise yourself with the Royal Academy's story and its commitment to the arts. Showing that you have a genuine interest in their mission will not only impress the interviewers but also help you articulate how you can contribute to their goals as a Ticketing & Membership Assistant.
