At a Glance
- Tasks: Assist with ticketing and membership, providing excellent customer service to visitors.
- Company: Join a leading Arts institution in a vibrant London setting.
- Benefits: Part-time hours, competitive salary, and a chance to engage with the arts.
- Other info: Flexible part-time role perfect for students, working weekends.
- Why this job: Be the friendly face that welcomes diverse audiences to enjoy art.
- Qualifications: Customer service skills and experience with Tessitura or similar CRM.
The predicted salary is between 13852 - 13852 € per year.
Please note that this role is being offered on a part-time, fixed term contract basis working 18 hours per week from June 2026 to January 2027. This role will be required to work on Friday, Saturday and Sunday.
We are currently seeking a dynamic, customer service focussed individual with Tessitura experience who believes in putting the needs of a varied audience at the heart of what you do, to join the RA as a Ticketing and Membership Assistant on a part-time basis.
The Ticketing & Membership Sales and Services (TMSS) team requires an individual that is forward thinking and enterprising when engaging with the customers journey. You will accommodate the needs of Members and Visitors from both our box offices and Friends desk at Burlington House and Burlington Gardens, as well as our onsite contact centre dealing with telephone calls and emails.
Working alongside our Welcome team you will provide clear information on programmes, events and exhibitions, as well being the first point of contact for ticketing pricing queries and membership enquiries.
You will have first-class customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, proactive assistance and clear information to all those visiting or working at the Academy. Working knowledge of Tessitura or a similar CRM database is also key.
You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA's story - An art or curatorial background is not essential to this role.
The RA is a leading Arts institution with the TMSS team being at the forefront of welcoming and supporting our Friends and Visitors. You will contribute to facilitating the enjoyment of art as well as welcoming a diverse and varied audience to our galleries.
Ticketing & Membership Assistant (FTC) - London in East Ham employer: The Royal Academy of Arts
The Royal Academy of Arts is an exceptional employer, offering a vibrant work culture that prioritises customer service and engagement with the arts. As a Ticketing & Membership Assistant, you will enjoy flexible part-time hours, opportunities for personal growth within a prestigious institution, and the chance to be part of a team that welcomes a diverse audience to our galleries in the heart of London. With a commitment to employee development and a supportive environment, the RA is dedicated to making your experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Membership Assistant (FTC) - London in East Ham
✨Tip Number 1
Get to know the organisation! Research the RA and its values, especially around customer service and engagement. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with visitors, think of scenarios where you can demonstrate your ability to handle queries and provide a warm welcome. Role-playing with a friend can really help!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the role and the team culture. They might even share tips that could give you an edge in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the RA and ready to contribute to their mission.
We think you need these skills to ace Ticketing & Membership Assistant (FTC) - London in East Ham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with a variety of people and provided excellent support, as this role is all about making our visitors feel welcome.
Tessitura Experience is Key:If you’ve got experience with Tessitura or similar CRM systems, shout about it! We’re looking for someone who can hit the ground running, so let us know how you’ve used these tools in your previous roles.
Be Personable and Engaging:We love a friendly face! In your application, share examples of how you’ve connected with customers and made their experience memorable. This role is all about engaging with our audience, so show us your personality!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The Royal Academy of Arts
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond to help a customer, especially in a busy environment. This role is all about making visitors feel welcome, so show them you can do just that!
✨Familiarise Yourself with Tessitura
Since they’re looking for someone with Tessitura experience, brush up on your knowledge of this CRM system. If you’ve used similar systems, be ready to discuss how those experiences translate. Being able to talk confidently about your technical skills will definitely give you an edge.
✨Show Your Passion for the Arts
Even if you don’t have a formal background in the arts, express your genuine interest in the field. Share any personal experiences or events that sparked your passion for art. This will demonstrate that you’re not just looking for a job, but that you truly want to contribute to the RA’s mission.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, their goals, and how you can contribute. This shows you’re engaged and serious about the role. Plus, it gives you a chance to assess if this is the right fit for you too!
