At a Glance
- Tasks: Assist with ticketing and membership, providing excellent customer service to visitors.
- Company: Join a leading Arts institution in the heart of London.
- Benefits: Part-time hours, competitive salary, and a vibrant work environment.
- Other info: Flexible part-time role perfect for students passionate about the arts.
- Why this job: Be the friendly face that welcomes art lovers and supports their experience.
- Qualifications: Customer service skills and experience with Tessitura or similar CRM.
The predicted salary is between 13852 - 13852 € per year.
Please note that this role is being offered on a part-time basis working 18 hours per week. This role will be required to work on Friday, Saturday and Sunday.
About the Role
We are currently seeking a dynamic, customer service focussed individual with Tessitura experience who believes in putting the needs of a varied audience at the heart of what you do, to join the RA as a Ticketing and Membership Assistant on a part-time basis. The Ticketing & Membership Sales and Services (TMSS) team requires an individual that is forward thinking and enterprising when engaging with the customers journey. You will accommodate the needs of Members and Visitors from both our box offices and Friends desk at Burlington House and Burlington Gardens, as well as our onsite contact centre dealing with telephone calls and emails. Working alongside our Welcome team you will provide clear information on programmes, events and exhibitions, as well being the first point of contact for ticketing pricing queries and membership enquiries.
About You
You will have first-class customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, proactive assistance and clear information to all those visiting or working at the Academy. Working knowledge of Tessitura or a similar CRM database is also key. You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA's story - An art or curatorial background is not essential to this role.
The RA is a leading Arts institution with the TMSS team being at the forefront of welcoming and supporting our Friends and Visitors. You will contribute to facilitating the enjoyment of art as well as welcoming a diverse and varied audience to our galleries.
Ticketing & Membership Assistant (Part-time) - London in Cromer employer: The Royal Academy of Arts
The Royal Academy of Arts is an exceptional employer, offering a vibrant work culture that prioritises customer service and engagement with the arts. As a Ticketing & Membership Assistant, you will enjoy flexible part-time hours, opportunities for personal growth within a prestigious institution, and the chance to be part of a team that welcomes a diverse audience to experience art in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Membership Assistant (Part-time) - London in Cromer
✨Tip Number 1
Get to know the organisation! Before your interview, do a bit of research on the RA and its mission. This will help you connect with the team and show that you're genuinely interested in contributing to their story.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with visitors, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show off your adaptability! The job description mentions being adaptable and friendly, so think of times when you've had to adjust quickly to different situations or people. Highlighting this will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site, so make sure you submit your application there. It shows you're keen and makes it easier for us to keep track of your application.
We think you need these skills to ace Ticketing & Membership Assistant (Part-time) - London in Cromer
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with a variety of people and provided top-notch assistance, as this role is all about making our visitors feel welcome.
Tessitura Experience is Key:If you’ve got experience with Tessitura or similar CRM systems, shout about it! We’re looking for someone who can hit the ground running, so any relevant experience will definitely give you an edge.
Be Personable and Engaging:We love candidates who can connect with people easily. In your application, let us know how you’ve created positive experiences for customers in the past. A friendly and adaptable attitude is what we’re after!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Royal Academy of Arts
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond to help someone, especially in a busy environment. This role is all about engaging with visitors, so showing that you can handle a variety of people with ease will impress them.
✨Familiarise Yourself with Tessitura
Since they’re looking for someone with Tessitura experience, it’s crucial to brush up on your knowledge of this CRM system. If you’ve used similar systems, be ready to discuss how those experiences translate. Showing that you understand the importance of managing customer relationships will set you apart.
✨Show Your Passion for the Arts
Even if you don’t have a formal background in the arts, express your genuine interest in art and culture. Share any personal experiences or visits to galleries that have inspired you. This will demonstrate that you’re not just looking for a job, but that you truly want to contribute to the RA's mission.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about their approach to customer engagement or how they measure success in the Ticketing & Membership team. This shows that you’re proactive and genuinely interested in being part of their story.
