At a Glance
- Tasks: Assist with ticketing and membership, providing excellent customer service to visitors.
- Company: Join a leading Arts institution in a vibrant London setting.
- Benefits: Part-time hours, competitive salary, and a chance to engage with the arts.
- Other info: Flexible part-time role with opportunities to grow in the arts sector.
- Why this job: Be the friendly face that welcomes diverse audiences to enjoy art.
- Qualifications: Customer service skills and experience with Tessitura or similar CRM.
The predicted salary is between 13852 - 13852 € per year.
Please note that this role is being offered on a part-time, fixed term contract basis working 18 hours per week from June 2026 to January 2027. This role will be required to work on Friday, Saturday and Sunday.
We are currently seeking a dynamic, customer service focussed individual with Tessitura experience who believes in putting the needs of a varied audience at the heart of what you do, to join the RA as a Ticketing and Membership Assistant on a part-time basis.
The Ticketing & Membership Sales and Services (TMSS) team requires an individual that is forward thinking and enterprising when engaging with the customers journey. You will accommodate the needs of Members and Visitors from both our box offices and Friends desk at Burlington House and Burlington Gardens, as well as our onsite contact centre dealing with telephone calls and emails.
Working alongside our Welcome team you will provide clear information on programmes, events and exhibitions, as well being the first point of contact for ticketing pricing queries and membership enquiries.
You will have first-class customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, proactive assistance and clear information to all those visiting or working at the Academy. Working knowledge of Tessitura or a similar CRM database is also key.
You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA's story - An art or curatorial background is not essential to this role.
The RA is a leading Arts institution with the TMSS team being at the forefront of welcoming and supporting our Friends and Visitors. You will contribute to facilitating the enjoyment of art as well as welcoming a diverse and varied audience to our galleries.
Ticketing & Membership Assistant (FTC) - London in Cheam employer: The Royal Academy of Arts
The Royal Academy of Arts is an exceptional employer, offering a vibrant work culture that prioritises customer service and engagement with the arts. As a Ticketing & Membership Assistant, you will enjoy flexible part-time hours in a prestigious London location, alongside opportunities for personal growth and development within a supportive team dedicated to enhancing visitor experiences. Join us in making art accessible and enjoyable for all, while being part of a dynamic institution that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Membership Assistant (FTC) - London in Cheam
✨Tip Number 1
Get to know the organisation! Research the RA and its values, especially how they engage with their audience. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their story.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with visitors, think of scenarios where you can demonstrate your ability to handle queries and provide a warm welcome. Role-playing with a friend can really help!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the team culture and what they value in a Ticketing & Membership Assistant. Plus, it might just give you an edge when applying through our website!
✨Tip Number 4
Show off your Tessitura knowledge! If you've got experience with Tessitura or similar CRM systems, be ready to discuss it in detail. Highlight how your skills can enhance the customer journey and make their experience even better.
We think you need these skills to ace Ticketing & Membership Assistant (FTC) - London in Cheam
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with a variety of people and provided excellent support, as this role is all about making our visitors feel welcome.
Tessitura Experience is Key:If you’ve got experience with Tessitura or similar CRM systems, shout about it! We’re looking for someone who can hit the ground running, so let us know how you’ve used these tools in your previous roles.
Be Personable and Engaging:We love a friendly face! In your application, share examples of how you’ve built rapport with customers. Show us your warm personality and how you can make a positive impact on our visitors' experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Royal Academy of Arts
✨Know Your Stuff
Make sure you brush up on your knowledge of Tessitura or any similar CRM systems. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help someone, as this role is all about making visitors feel welcome and valued.
✨Engage with Passion
Even if you don't have a background in the arts, express your enthusiasm for contributing to the RA's mission. Share why you’re excited about the role and how you can help enhance the visitor experience.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions related to customer service and teamwork, so you can articulate your thoughts clearly and confidently during the actual interview.
