At a Glance
- Tasks: Assist with ticketing and membership, providing excellent customer service to visitors.
- Company: Join a leading Arts institution in a vibrant London setting.
- Benefits: Part-time hours, competitive salary, and a chance to engage with the arts.
- Other info: Flexible part-time role perfect for students, working weekends.
- Why this job: Be the friendly face that welcomes diverse audiences to enjoy art.
- Qualifications: Customer service skills and experience with Tessitura or similar CRM.
The predicted salary is between 13852 - 13852 € per year.
Please note that this role is being offered on a part-time, fixed term contract basis working 18 hours per week from June 2026 to January 2027. This role will be required to work on Friday, Saturday and Sunday.
We are currently seeking a dynamic, customer service focussed individual with Tessitura experience who believes in putting the needs of a varied audience at the heart of what you do, to join the RA as a Ticketing and Membership Assistant on a part-time basis.
The Ticketing & Membership Sales and Services (TMSS) team requires an individual that is forward thinking and enterprising when engaging with the customers journey. You will accommodate the needs of Members and Visitors from both our box offices and Friends desk at Burlington House and Burlington Gardens, as well as our onsite contact centre dealing with telephone calls and emails.
Working alongside our Welcome team you will provide clear information on programmes, events and exhibitions, as well being the first point of contact for ticketing pricing queries and membership enquiries.
You will have first-class customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, proactive assistance and clear information to all those visiting or working at the Academy. Working knowledge of Tessitura or a similar CRM database is also key.
You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA's story - An art or curatorial background is not essential to this role.
The RA is a leading Arts institution with the TMSS team being at the forefront of welcoming and supporting our Friends and Visitors. You will contribute to facilitating the enjoyment of art as well as welcoming a diverse and varied audience to our galleries.
Ticketing & Membership Assistant (FTC) - London in Brockley employer: The Royal Academy of Arts
The Royal Academy of Arts is an exceptional employer, offering a vibrant work culture that prioritises customer service and engagement with the arts. As a Ticketing & Membership Assistant, you will enjoy flexible part-time hours, opportunities for personal growth within a prestigious institution, and the chance to be part of a team that welcomes a diverse audience to our galleries in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Membership Assistant (FTC) - London in Brockley
✨Tip Number 1
Get to know the organisation! Research the RA and its values, so you can show how your customer service skills align with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with visitors, try role-playing different customer scenarios with friends or family. It’ll boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Ticketing & Membership Assistant (FTC) - London in Brockley
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with a variety of people and provided excellent support, as this role is all about making our visitors feel welcome.
Tessitura Experience is Key:If you’ve got experience with Tessitura or similar CRM systems, shout about it! We’re looking for someone who can hit the ground running, so any relevant experience will definitely give you an edge.
Be Personable and Engaging:We love candidates who can connect with people easily. In your application, let us know how you’ve built rapport with customers in the past. A friendly and adaptable approach is what we’re after!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the RA.
How to prepare for a job interview at The Royal Academy of Arts
✨Know Your Stuff
Make sure you brush up on your knowledge of Tessitura or any similar CRM systems. Being able to discuss your experience with these tools will show that you're ready to hit the ground running and can handle ticketing and membership queries with ease.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or handled a tricky situation. This role is all about engaging with visitors, so let your passion for helping people shine through!
✨Be Personable and Approachable
Since this role involves interacting with a diverse audience, practice being warm and welcoming in your responses. A friendly attitude can make a huge difference, so be sure to convey your enthusiasm for engaging with visitors during the interview.
✨Understand the Role and the Institution
Familiarise yourself with the Royal Academy and its mission. Knowing about their current exhibitions and events can help you demonstrate your genuine interest in the arts and how you can contribute to their story as a Ticketing & Membership Assistant.
