Medical Admin Co-ordinator in Immingham

We are seeking a Medical Admin Co-ordinator to join our team, providing high-quality secretarial and administrative support to the Deputy Operations Manager, GPs, and other members of the Primary Health Care Team. You will need outstanding people skills, a caring and compassionate nature, be an excellent communicator and have a desire to learn in this ever-changing environment. You will work in partnership with the Primary Care Network Teams, co-ordinating resources, and information to support choice, access, and delivery of personalised care.

Main duties of the job:

• Working under the direction of the clinical team, you will support individual needs, help coordinate services, and ensure that each patient receives timely and effective support.
• Provide effective coordination of clinics, working closely with teams to ensure all appointments are arranged accurately.
• Contacting identified patients directly to provide appointment details, offer clear information.
• Administration for the Connected Health Network specialities, including coordinating referrals, organising clinics, liaising with external staff, and monitoring patient pathways from initial referral through to discharge.
• Organising and prioritising your own workload, working confidently on your own initiative while also working as a team.
• Monitor patient referrals to ensure that all required tasks are completed.
• Ensuring that GPs are kept fully informed of any new or updated services available within secondary care.
• Copying, reviewing, and accurately processing medical information for Solicitor requests.
• Arranging hospital appointments, bookings, and admissions as required, ensuring all arrangements are completed accurately and efficiently.
• Managing and resolving issues associated with the eReferral Service, ensuring that any problems are handled promptly and efficiently.
• Take incoming and outgoing telephone calls, handling queries efficiently and professionally.
• Provide cover for team members during periods of sickness and annual leave.

About us:

The Medical Admin Co-ordinators are a team of 7 that work closely with each other, and in partnership with clinical staff to provide a high standard of care to patients of The Roxton Practice. They are based at both Grimsby and Immingham throughout the week to be accessible for their assigned GPs. The Medical Admin Co-ordinators are required to be highly motivated and flexible. The Roxton Practice highly values effective team working and is a supportive and understanding environment to be a part of.

Job responsibilities:

• You will be responsible for proactively identifying and engaging with a designated cohort of patients who may benefit from personalised care interventions.
• Support the assessment of individual needs, help coordinate appropriate services, and ensure that each patient receives timely, tailored, and effective support aligned to their personalised care plan.
• Provide effective coordination of clinics, working closely with teams to ensure all appointments are arranged accurately and efficiently.
• Manage the administration for the Connected Health Network specialities for The Roxton Practice, including coordinating referrals, organising clinics, liaising with external staff, and monitoring patient pathways from initial referral through to discharge.
• Document and monitor all aspects of patient coordination and service delivery, ensuring accurate data collection and supporting audit requirements through effective use of the patient administration system.
• Organising and prioritising your own workload, working confidently on your own initiative while also contributing effectively as a dedicated member of the Medical Admin Coordinator team.
• Monitor patient referrals to ensure that all required tasks are completed and that care is delivered in a timely and appropriate manner.
• Ensuring that GPs are kept fully informed of any new or updated services available within secondary care.
• Deliver an efficient and accurate copy typing and word processing service for GPs and other Health Professionals.
• Use the eReferral Service to coordinate patient referrals to their preferred hospital.
• Copying, reviewing, and accurately processing medical information for Solicitor requests.
• Arranging hospital appointments, bookings, and admissions as required.
• Managing and resolving issues associated with the eReferral Service.
• Retrieving patient medical records in a timely and confidential manner.
• Manage both incoming and outgoing telephone calls, handling queries efficiently and professionally.
• Liaising with solicitors and GPs to ensure the timely and accurate provision of medical record copies.
• Provide cover for team members during periods of sickness and annual leave.
• Scan hospital correspondence and clinical reports into patient records.
• Forward information requests to the accounts team and arrange for the appropriate invoices to be raised.
• Manage incoming emails from secondary care and other healthcare professionals.

Confidentiality:

While seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. All such information is to be regarded as strictly confidential.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Safeguarding:

The Roxton Practice has in place both a Safeguarding Children Policy and a Safeguarding Adults Policy in line with national legislation.

Quality:

The post-holder will strive to maintain quality within the practice.

Communication:

The post-holder should recognize the importance of effective communication within the team.

Person Specification:

• GCSE Grade A to C in English and Maths.
• SystmOne Trained Electronic Referrals System Experience.
• Medical Secretary Experience.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.