Medical Admin Co-ordinator in Grimsby

We are seeking a Medical Admin Co-ordinator to join our team, providing high-quality secretarial and administrative support to the Deputy Operations Manager, GPs, and other members of the Primary Health Care Team. You will need outstanding people skills, a caring and compassionate nature, be an excellent communicator and have a desire to learn in this ever-changing environment. You will work in partnership with the Primary Care Network Teams, co-ordinating resources, and information to support choice, access, and delivery of personalised care.

Main duties of the job:

• Working under the direction of the clinical team, you will support individual needs, help coordinate services, and ensure that each patient receives timely and effective support.
• Provide effective coordination of clinics, working closely with teams to ensure all appointments are arranged accurately.
• Contact identified patients directly to provide appointment details and offer clear information.
• Administration for the Connected Health Network specialities, including coordinating referrals, organising clinics, liaising with external staff, and monitoring patient pathways from initial referral through to discharge.
• Organising and prioritising your own workload, working confidently on your own initiative while also working as a team.
• Monitor patient referrals to ensure that all required tasks are completed.
• Ensuring that GPs are kept fully informed of any new or updated services available within secondary care.
• Copying, reviewing, and accurately processing medical information for Solicitor requests.
• Arranging hospital appointments, bookings, and admissions as required, ensuring all arrangements are completed accurately and efficiently.
• Managing and resolving issues associated with the eReferral Service, ensuring that any problems are handled promptly and efficiently.
• Take incoming and outgoing telephone calls, handling queries efficiently and professionally.
• Provide cover for team members during periods of sickness and annual leave.

Confidentiality:

While seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Safeguarding:

The Roxton Practice has in place both a Safeguarding Children Policy and a Safeguarding Adults Policy in line with national legislation.

Quality:

The post-holder will strive to maintain quality within the practice.

Communication:

The post-holder should recognize the importance of effective communication within the team.

Person Specification:

• GCSE Grade A to C in English and Maths.
• SystmOne Trained Electronic Referrals System Experience.
• Medical Secretary Experience.
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.