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- Tasks: Welcome visitors and manage reception calls with a friendly approach.
- Company: Join a dedicated team at a hospice providing essential support to the community.
- Benefits: Gain valuable experience, enhance your CV, and make a positive impact.
- Why this job: Be part of a caring environment while developing your communication skills.
- Qualifications: No specific qualifications needed, just a friendly attitude and good communication skills.
- Other info: Volunteer on the 2nd and 4th Saturday of each month from 12.30-4.30pm.
Reception VolunteerOur reception front desk is manned by a team of volunteers and paid staff. We provide the highest quality customer service ensuring that all visitors and enquiries are handled efficiently and courteously in a warm and friendly manner.We are currently seeking volunteers who can support with cover onthe 2nd Saturday of each month from 12.30-4.30pm and/or the 4th Saturday of each month from 12.30-4.30pm
What you will be doing
- Welcoming visitors to the hospice and assisting or signposting as necessary
- Answering the reception telephone, giving advice or transferring the call to the required person/department
- Maintain tidiness in the reception area
What Skills can you bring?
- Friendly & approachable
- Strong telephone communication skills
- Ability to deal with situations sensitively and appropriately
- Ability to maintain strict confidentiality at all times
If you would like to know more about this role please contact Nicola Wood, Volunteer Services Manager on 02392 250001 ext 381 or complete the application form #J-18808-Ljbffr
Reception Volunteer- Weekend cover employer: The Rowans Hospice
Contact Detail:
The Rowans Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Volunteer- Weekend cover
✨Tip Number 1
Make sure to showcase your friendly and approachable nature during any informal interactions you have with the team or other volunteers. This will help demonstrate that you embody the qualities they are looking for in a reception volunteer.
✨Tip Number 2
Familiarise yourself with the hospice's services and common visitor queries. This knowledge will not only boost your confidence but also show your commitment to providing excellent customer service.
✨Tip Number 3
Practice your telephone communication skills by role-playing with friends or family. Being able to handle calls effectively is crucial, so being prepared will set you apart from other candidates.
✨Tip Number 4
Reach out to current or past volunteers to gain insights into their experiences. This can provide you with valuable information on what to expect and how to excel in the role.
We think you need these skills to ace Reception Volunteer- Weekend cover
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Reception Volunteer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for volunteering and your commitment to providing excellent customer service. Mention specific experiences that demonstrate your friendly and approachable nature.
Highlight Relevant Skills: Emphasise your strong telephone communication skills and ability to handle sensitive situations. Provide examples of how you've maintained confidentiality in previous roles or experiences.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism.
How to prepare for a job interview at The Rowans Hospice
✨Show Your Friendly Side
As a Reception Volunteer, being friendly and approachable is key. Make sure to smile and maintain a positive attitude throughout the interview. This will demonstrate your ability to create a welcoming environment for visitors.
✨Practice Telephone Etiquette
Since strong telephone communication skills are essential for this role, practice answering calls in a polite and clear manner. You might even want to role-play with a friend to get comfortable with transferring calls and providing information.
✨Demonstrate Sensitivity
You’ll need to handle situations sensitively, especially in a hospice setting. Think of examples from your past experiences where you dealt with sensitive issues and be ready to discuss them during the interview.
✨Emphasise Confidentiality
Maintaining strict confidentiality is crucial in this role. Be prepared to talk about why confidentiality matters and how you have ensured it in previous roles or situations. This will show that you understand the importance of trust in a volunteer position.
