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For Companies At a Glance
- Tasks: Support retail shops to boost performance and enhance customer experience.
- Company: Join a charity dedicated to providing vital hospice care.
- Benefits: Competitive salary, generous holiday, health programme, and career development.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in retail management and strong leadership skills.
- Other info: Dynamic role with opportunities for growth and a supportive team.
The predicted salary is between 28000 - 42000 £ per year.
We have an exciting opportunity for a Retail Business Support Manager to join the team on a full time (40 hours per week) permanent contract. The Retail Business Support Manager will report directly to the Head of Retail and play a key role in supporting shop managers across the charity’s retail estate to ensure strong operational performance, compliance, and income growth.
The postholder will provide hands-on operational support to shop managers, managing the day-to-day running of shops, driving sales performance, and embedding consistent standards. They will work collaboratively to identify opportunities to increase income, improve efficiency, and enhance the customer and donor experience.
Key responsibilities include:
- Carrying out regular shop standards and compliance audits
- Monitoring and reviewing KPIs
- Supporting managers to deliver agreed budgets
- Ensuring all shops comply with Health & Safety requirements, charity retail regulations, organisational policies and values
- Supporting workforce and manpower planning, including rota management, absence cover, and efficient use of paid staff and volunteers
This role acts as a key link between shop managers and the Head of Retail, helping to implement strategic initiatives, share best practice, and support continuous improvement across the retail operation.
You will have the opportunity to work with a friendly team of staff and volunteers who provide a reliable source of income, enabling Hospice care and support to the local community when it matters most.
Rowans Hospice is committed to ensuring the safety and welfare of all children and vulnerable adults needing our care and support. Subsequently, our recruitment process is thorough, ensuring a consistent and detailed approach to gather information from and about candidates so that all persons appointed are suitable to work with children and vulnerable adults.
What we Offer
In addition to working for a meaningful cause, we provide:
- Company pension (NHS pension retained if transferring from NHS)
- Health & wellbeing programme
- Employee Assistance Programme
- Free parking
- DSE equipment & uniforms provided
- Generous holiday allowance
- Career development opportunities
- Blue Light Card membership
Join Our Team
Apply today and be part of a dedicated team providing vital hospice care to the community. Rowans Hospice is committed to equal opportunities and inclusion in the workplace, welcoming applications from all backgrounds.
For further information please review the Job Description and to apply for the role please use our online application form. Due to covering multi sites, car and drivers licence essential to the role.
Apply now and make a difference!
Closing date: 8th February 2026
Interview date: 18th February 2026
Retail Business Support Manager in Portsmouth employer: The Rowans Hospice
Contact Detail:
The Rowans Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Business Support Manager in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector and let them know you're on the hunt for a Retail Business Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the charity's mission and values, and think about how your experience aligns with their goals. Practise answering common interview questions, especially around operational support and compliance, so you can impress them with your knowledge.
✨Tip Number 3
Showcase your hands-on experience! When chatting with potential employers, highlight specific examples of how you've driven sales performance or improved efficiency in previous roles. This will demonstrate that you’re not just talk – you can deliver results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining a team that makes a real difference in the community.
We think you need these skills to ace Retail Business Support Manager in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Business Support Manager role. We want to see how you can support our shop managers and drive sales performance!
Show Your Passion: Let your enthusiasm for the charity sector shine through in your application. We’re looking for someone who genuinely cares about making a difference in the community, so don’t hold back on sharing why this role excites you!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, we’re busy too!
Apply Through Our Website: Don’t forget to submit your application via our online form! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Rowans Hospice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Retail Business Support Manager. Familiarise yourself with the key tasks like compliance audits and KPI monitoring. This will help you demonstrate your knowledge and show how you can contribute to the charity's mission.
✨Showcase Your People Skills
As this role involves working closely with shop managers and volunteers, be prepared to discuss your experience in team collaboration and leadership. Share specific examples of how you've supported teams in the past, especially in driving sales performance or improving operational efficiency.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing staff shortages or ensuring compliance with health and safety regulations. Think of relevant scenarios from your past experiences and how you successfully navigated them.
✨Align with Their Values
Research Rowans Hospice and understand their commitment to community care and support. Be ready to express why you’re passionate about their mission and how your values align with theirs. This will show that you're not just looking for a job, but genuinely want to make a difference.
