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For Companies At a Glance
- Tasks: Select and list donated items for online platforms, ensuring a seamless user experience.
- Company: Rowans Hospice, a charity providing vital care and support in the community.
- Benefits: Generous holiday allowance, health programme, career development, and pension options.
- Why this job: Join a dedicated team making a real difference in people's lives through e-commerce.
- Qualifications: Experience in online selling, photography skills, and excellent organisational abilities.
- Other info: Opportunity to grow within a supportive environment while helping those in need.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Rowans Hospice is a charity that provides free care and support to adults and their families living in the Portsmouth and South‐East Hampshire region who have a life‐limiting illness. Established in 1994, our income is generated by ongoing support of the local community, donations, legacies, fundraising and through our retail shops.
The Role
The E‐Commerce Coordinator role will work across Rowans Hospice Retail which is led by the Warehouse Manager who is responsible to Head of Retail. The role is based at our Rowans Warehouse, Farlington.
Key Responsibilities
- Under the direction and leadership of the Warehouse Manager:
- To be responsible for selecting donated items, researching and listing products suitable for our online platforms.
- To ensure the e‐commerce departments are kept organised and tidy to a high standard.
- To be responsible for maintaining your own Health Safety in the workplace, making appropriate suggestions where there may be an area of concern.
- To ensure the quantity of online listing numbers across all platforms are optimised for maximum income generation for the Hospice including using AI.
- To ensure the day‐to‐day operations of online platforms, including managing product listings, updating content and ensuring a seamless user experience for customers.
- To provide exceptional customer service by promptly addressing inquiries and resolving issues.
- To prioritise higher‐value item listings in a timely manner to ensure the online weekly target is achievable.
- To take clear, precise and detailed images of all donations across all platforms.
- To ensure the packaging of sold items from all online platforms in a timely manner to avoid refunds and breakages.
- To arrange dispatch of sold items across all online platforms using various couriers.
- To manage all related incoming telephone/message enquiries where needed.
- To greet donors at the door when required and take in suitable donations.
- Ensure all Gift Aid opportunities are maximised and accurately processed.
The Ideal Candidate Will Have
- Experience of working in the charity donations sector.
- Experience of listing online and administration duties.
- Experience of working within online selling platforms eBay, Vinted & Facebook Marketplace.
- Photography skills, experience and knowledge of uploading to all online platforms.
- Understands expectation and prioritises workload to meet targets, communicates and collaborates with others.
- Excellent organisational and multi‐tasking skills.
- Embrace changes in operational procedures across the organisation.
- Through effective communication gets tasks done within agreed deadlines and standards.
- A team player with a customer‐oriented approach.
- Treats all employees fairly and with respect.
- Identifies and clarifies individual customer needs.
- Treats all customers/donors with courtesy and respect.
- Support in the training of all volunteers when required.
- Remains focused when faced with competing demands.
- Able to use own initiative.
- Prioritises work to maximise effective use of resources and effort.
What We Offer
- Company pension (NHS pension retained if transferring from NHS)
- Continuous service recognised if transferring from NHS
- Health & wellbeing programme
- Employee Assistance Programme
- DSE equipment & uniforms provided
- Generous holiday allowance
- Career development opportunities
- Blue Light Card membership
Join Our Team
Apply today and be part of a dedicated team providing vital hospice care to the community. Rowans Hospice is committed to equal opportunities and inclusion in the workplace, welcoming applications from all backgrounds.
For further information please review the Job Description and to apply for the role please use our online application form. Interviews will take place on 15 January 2026.
Rowans Hospice is committed to ensuring the safety and welfare of all children and vulnerable adults needing our care and support. Subsequently, our recruitment process is thorough, ensuring a consistent and detailed approach to gather information from and about candidates so that all persons appointed are suitable to work with children and vulnerable adults.
Apply now and make a difference!
ECommerce Coordinator in Portsmouth employer: The Rowans Hospice
Contact Detail:
The Rowans Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECommerce Coordinator in Portsmouth
✨Tip Number 1
Get to know the charity sector! Research Rowans Hospice and understand their mission. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the culture at Rowans Hospice, which can really help you stand out.
✨Tip Number 3
Prepare for the interview by practising common questions related to e-commerce and charity work. Think about how your skills can directly benefit Rowans Hospice and be ready to share specific examples.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Rowans Hospice team.
We think you need these skills to ace ECommerce Coordinator in Portsmouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for charity work shine through. We want to see why you care about making a difference in the community and how your values align with ours at Rowans Hospice.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience, especially in e-commerce and charity sectors. We love seeing how your skills can directly contribute to our mission, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to highlight your key achievements and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at The Rowans Hospice
✨Know Your Stuff
Before the interview, make sure you research Rowans Hospice and understand their mission. Familiarise yourself with their e-commerce platforms like eBay and Vinted, and be ready to discuss how your experience aligns with their goals.
✨Showcase Your Skills
Prepare to demonstrate your photography skills and how you can take clear, detailed images of products. Bring examples of your previous listings or a portfolio if possible, as this will show your practical experience in action.
✨Be Customer-Centric
Since customer service is key for this role, think of examples where you've gone above and beyond for customers. Be ready to discuss how you would handle inquiries and resolve issues effectively, showcasing your customer-oriented approach.
✨Organisational Wizardry
Highlight your organisational skills by discussing how you prioritise tasks and manage multiple responsibilities. Prepare to give specific examples of how you've optimised processes in previous roles to meet targets and improve efficiency.
