At a Glance
- Tasks: Be the go-to person for supporter care and manage donor enquiries with empathy.
- Company: Join Rowans Hospice, a compassionate organisation dedicated to making a difference.
- Benefits: Enjoy a generous holiday allowance, health programmes, and career development opportunities.
- Other info: Embrace a dynamic team environment with a commitment to equal opportunities.
- Why this job: Make a real impact in fundraising while building meaningful relationships with supporters.
- Qualifications: Customer service experience and attention to detail are key; database skills are a plus.
The predicted salary is between 24000 - 28000 £ per year.
The Fundraising Supporter Care and Database Officer will play a key role within the fundraising team. You, alongside another individual with the same role, will be the main points of contact for all supporter enquiries, information and supporter care within the team. You will provide excellent stewardship and customer service to the hospice's supporters and potential supporters to encourage long‑term relationships. Ensuring supporter and donation data is collected and recorded accurately is an important part of this role, so you will need excellent attention to detail and numeracy skills. This is an exciting role and a real opportunity for someone wanting to develop a career in fundraising. Ideally, you will have experience working in the supporter care field, but at a minimum you will have customer service and database/admin experience. You will be an effective communicator with excellent interpersonal skills in addition to a professional and confident manner. You will be an effective team player who can work as part of a small and dynamic team as well as independently.
Key responsibilities
- Being the first point of contact for new supporters and existing supporters, building relationships grounded in trust, honesty and respect.
- Delivering the highest level of supporter care to all donors and prospective supporters through written and verbal communication that reflects the value we place on their contribution.
- Managing a wide range of donor enquiries with empathy and professionalism, problem‑solving effectively to create positive outcomes that make a meaningful impact.
- Ensuring efficient administration of donations and maintenance of accurate database records that supporters can trust.
- Acting as an ambassador for the fundraising team, responding to enquiries or picking up donations and/or collections, and thanking donors in a way that reinforces the value of their support.
Qualifications
- Operate within the guidelines, regulations and practices of the Institute of Fundraising, The Fundraising Regulator and the National Association of Hospice Fundraisers.
- Awareness of GDPR and data protection when handling donor information.
- Educated to degree level (or qualified by experience).
- Competence in database management and ensuring supporter data is recorded correctly.
- High level of accuracy and attention to detail when maintaining supporter records.
- Ability to process donations efficiently, ensuring financial accuracy.
- Experience in generating reports to support fundraising and finance teams.
- Ability to represent the hospice professionally in public, via email, and on social media.
Benefits
- Company pension (NHS pension retained if transferring from NHS).
- Health & wellbeing programme.
- Employee Assistance Programme.
- Free parking.
- DSE equipment provided.
- Generous holiday allowance.
- Career development opportunities.
- Blue Light Card membership.
Equal Opportunity Statement
Rowans Hospice is committed to equal opportunities and inclusion in the workplace, welcoming applications from all backgrounds. Rowans Hospice is committed to ensuring the safety and welfare of all children and vulnerable adults needing our care and support. Our recruitment process is thorough, ensuring a consistent and detailed approach to gather information from and about candidates so that all persons appointed are suitable to work with children and vulnerable adults.
Corporate Partnerships Executive employer: The Rowans Hospice
Rowans Hospice is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where every team member plays a vital role in making a meaningful impact. With generous benefits such as a company pension, health and wellbeing programmes, and career development opportunities, employees are encouraged to grow within their roles while contributing to a compassionate cause. Located in a community-focused environment, Rowans Hospice fosters long-term relationships with supporters, ensuring that every interaction reflects the value placed on their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Partnerships Executive
✨Get Involved with Local Charities
Dive into the local fundraising scene in your area! Volunteer for events or get involved with committees at organisations you admire. Not only will you gain experience, but you'll also make connections that could lead to that coveted full-time role at places like The Rowans Hospice.
✨Network through Fundraising Events
Attend fundraising galas, charity auctions, and networking events. These gatherings are perfect for meeting industry professionals and perhaps even landing an interview on the spot. Plus, if you mention how you love the mission of The Rowans Hospice, you’ll definitely make an impression!
✨Leverage LinkedIn for Connections
Don’t just sit back; actively connect with fundraisers on LinkedIn! Join groups related to fundraising development and share your insights or experiences, which can position you as a knowledgeable candidate for full-time roles. This is a platform where visibility really counts in our industry.
✨Showcase Your Passion through Content
Consider writing articles or creating posts about fundraising strategies, non-profit success stories, or your experiences in the field. Sharing this content can help establish your expertise and draw attention to yourself for full-time positions like that at The Rowans Hospice. It’s all about being visible and passionate!
We think you need these skills to ace Corporate Partnerships Executive
Some tips for your application 🫡
Show Your Passion for the Cause:In the world of fundraising, we want to see your genuine enthusiasm for the mission that The Rowans Hospice supports. Be sure to weave in your personal connection to the cause in your cover letter. This isn't just a job for us; it's about making a difference, so let your passion shine through!
Highlight Relevant Experience:In your CV, focus on any past experience related to fundraising, community engagement, or donor relations. If you've organised events or developed marketing materials for a charity, make sure we see it front and centre. Quantify your achievements where possible—donor retention rates or funds raised can make a huge impact!
Use Engaging Language:When crafting your application, use engaging language that reflects the tone and values of The Rowans Hospice. We're looking for enthusiasm and creativity in how you present your experience. This is especially key in fundraising, where storytelling can connect potential donors with our mission.
Tailor Your Application:One size does not fit all! Make sure to tailor your CV and cover letter specifically for the Corporate Partnerships Executive role at The Rowans Hospice. Research us to understand our specific initiatives and align your skills with our goals. A personalised approach shows that you’re genuinely interested and willing to put in the effort—qualities we absolutely love!
How to prepare for a job interview at The Rowans Hospice
✨Display Your Passion for the Cause
Let’s face it, fundraising is all about passion! Show up to your interview with genuine enthusiasm for the mission of The Rowans Hospice. Share specific experiences that demonstrate your commitment to similar causes, and don't shy away from discussing why this role and this organisation matter to you.
✨Know Your Fundraising Strategies
Brush up on different fundraising strategies and tools that are common in the industry, such as grant writing, event planning, or online campaigns. Be prepared to discuss which methods you've used successfully before and how they could translate to your work at The Rowans Hospice.
✨Be Ready for Scenarios and Challenges
Expect scenario-based questions where you’ll have to talk about how you’d tackle potential challenges in fundraising. Whether it’s overcoming donor objections or streamlining donor processes, think about examples from your past that showcase your problem-solving skills.
✨Emphasise Collaboration and Network Building
Fundraising is rarely a solo effort; collaborative skills are key! Talk about how you've worked with different teams to achieve fundraising goals, and mention any networks you have that could be beneficial for The Rowans Hospice. This shows you're not only a lone wolf but a team player with valuable connections.
