At a Glance
- Tasks: Lead a team to provide compassionate care and support for residents in an Extra Care Scheme.
- Company: Join a dedicated organisation focused on enhancing the lives of service users.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in care management and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Supervise the provision of care and support provided on site at an Extra Care Scheme, ensuring that care/Support staff undertake their duties with the sensitivity required to provide services in a way which will preserve the dignity, privacy, choice, independence, fulfilment and rights of Service Users and their carer/family members. To deputise at other schemes in the absence of other Senior Support Workers.
Duties and Responsibilities:
- To maintain good communication and develop effective working relationships with all staff and customers on site at the Extra Care Scheme.
- Liaise with other housing, health and social care professionals, benefits, welfare and advocacy agencies involved in the care and support of customers at the Extra Care Scheme as necessary or as directed.
- To adhere to all of the Care Support policies and procedures.
- To alert Extra Care Manager or Assistant Manager of any changes in the Service User’s condition or circumstances.
- To help manage the staff rota on a weekly basis, ensuring that sufficient staff are on site to fulfil the needs of all of our customers.
- To partake in Needs Assessments, Risk assessments and Support Planning, identifying customers needs, goals and aspirations.
- Participate in the delivery of the On Call rota of the service.
- Where required, to deliver effective, outcome-based reabling care and support.
- To monitor and measure the progress of attaining outcomes and reabling goals with our customers.
- To partake in regular risk assessments, spot checks, staff reviews and PDR’s.
- To ensure the implementation of an outcome focused, reabling ethos throughout the Extra Care scheme and that this is actualised in the day to day provision of care and support services.
- To support the Extra Care Manager and Assistant Managers in the provision of Housing Related Support tasks, such as advising on welfare benefits, signposting, health maintenance and independence promotion.
- To support fully a thriving customer/residents committee at the Extra Care Scheme as this will form the basis from which many activities and events will be organised.
- Ensure a safe as possible living environment for Service Users whilst respecting Service User’s choice and rights.
- To contribute to the protection of service users from abuse.
- Ensure the Service User is not put at risk as a result of Care/Support activities.
- Work as part of a team and equally be able to work alone.
- Attend supervision, training and staff meetings, as required.
- Be available and willing to undertake any other tasks specified by line management relevant to the role and to the needs of the Service Users.
- Willingness to help office staff in relation to recruitment, e.g., literacy assessments, interviewing, etc.
- Auditing Care support documentation in relation to Mar Charts, Log Sheets, Review quality records, etc.
Personal Attributes:
- Excellent communication skills.
- Good planning and organisational skills.
- Experience of financial management.
- Sound understanding of good care principles.
- Skills in assessment and care planning.
- Negotiating skills.
- Ability to cope with pressure.
- Even tempered and patient.
- Ability to cope with change.
- Ability to display empathy and warmth.
Key Competencies:
- To be able to plan, allocate and evaluate the workload of all staff.
- To be able to develop and maintain the quality control system.
- Risk assessing skills.
- Needs assessment and support planning skills.
- Contractual compliance.
- To understand and implement legislation and regulations relevant to care and support staff and user groups.
- To be able to arrange the implementation of induction and other relevant training programmes, and to identify and provide for on-going training needs.
- To be able to establish and maintain effective working relationships.
- To be able to develop and maintain good assessment and review procedures within a reabling framework which become the foundation for appropriate care and support plans for all customers living within the Extra Care Scheme.
- To be able to ensure that appropriate kinds of reabling interventions take place to meet the user’s needs and requirements.
- To liaise with other agencies involved with the Extra Care Scheme residents to ensure the provision of integrated services.
- To have a good working knowledge of Health and Safety.
Senior Care & Support Team Lead in London employer: The Rowan Organisation
As a Senior Care & Support Team Lead, you will thrive in a supportive and collaborative environment that prioritises the dignity and independence of our Service Users. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values communication and teamwork, ensuring you can make a meaningful impact in the lives of those we serve. Located at our Extra Care Scheme, you will enjoy a fulfilling role that not only enhances your professional skills but also contributes to a vibrant community atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Care & Support Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for a Senior Care & Support Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of care principles and legislation. We want you to showcase your understanding of good care practices and how you can implement them effectively in the role.
✨Tip Number 3
Don’t forget to highlight your communication skills! In this role, building relationships with staff and service users is key. Share examples of how you've successfully managed teams or supported individuals in previous positions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Care & Support Team Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Care & Support Team Lead role. Highlight your experience in care management and how it aligns with our values of dignity, privacy, and independence for Service Users.
Showcase Your Communication Skills:Since excellent communication is key in this role, give examples in your application of how you've effectively communicated with staff, customers, and other professionals in past positions. We want to see your ability to build relationships!
Demonstrate Your Organisational Skills:This position requires good planning and organisational skills, so share specific instances where you've successfully managed staff rotas or coordinated care plans. Show us how you keep everything running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Rowan Organisation
✨Know Your Care Principles
Make sure you brush up on the key principles of care and support. Understand how to preserve dignity, privacy, and independence for service users. Being able to discuss these principles confidently will show that you’re aligned with the values of the role.
✨Demonstrate Communication Skills
Prepare examples of how you've effectively communicated with staff, service users, and external agencies in the past. Highlighting your ability to build relationships and liaise with various professionals will be crucial in this role.
✨Showcase Your Organisational Skills
Be ready to discuss your experience with planning and managing staff rotas or care plans. Bring specific examples of how you’ve successfully organised workloads and ensured that all needs were met, as this is a key part of the job.
✨Emphasise Empathy and Patience
Prepare to talk about situations where you’ve had to display empathy and patience, especially under pressure. This role requires a warm approach, so sharing personal anecdotes can help illustrate your suitability for the position.
