At a Glance
- Tasks: Help customers with technical advice and solutions in the automotive industry.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, monthly bonuses, free meals, and access to a gym.
- Other info: Full training provided with excellent career progression opportunities.
- Why this job: Combine your automotive knowledge with customer service for a rewarding career.
- Qualifications: Experience in automotive parts sales or workshop roles is preferred.
The predicted salary is between 25000 - 30000 € per year.
Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor. Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer‑facing role, your knowledge and experience will help our customers get the right solution, first time.
About us
We're based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park – 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break.
What we’re looking for:
- Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
- A strong understanding of vehicle components, systems, and fault symptoms.
- Proven ability to communicate technical information clearly to customers.
- Experience in customer‑facing or telephone‑based roles preferred.
What you’ll be doing:
- Handling inbound and outbound calls with customers and trade partners.
- Advising customers on suitable parts, services, and solutions.
- Identifying opportunities to upsell products and services.
- Managing live chat and online enquiries.
- Creating invoices, proformas, credit notes, and courier labels.
- Maintaining accurate customer and order records.
- Acting as the link between customers and our internal technical teams to resolve issues quickly.
What we offer:
- Full on‑the‑job training, with continuous development throughout your career at ECU Testing Ltd.
- 32 days holiday per year (including bank holidays).
- Monthly sales bonus.
- Free work uniform and PPE.
- Free takeaway meal every Friday ('Fat Friday').
- Access to a fully equipped company gym.
- Birthday gifts, Christmas party (paid for by the MD), and annual team‑building days.
- Excellent in‑house career progression opportunities.
If you are an automotive professional and want to bring your technical expertise into a rewarding customer‑focused role, we'd love to hear from you.
Customer Sales Advisor in Heanor employer: The Rowan Organisation
At ECU Testing Ltd, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. Located conveniently between Nottingham and Derby, our team enjoys the beautiful surroundings of Shipley Country Park, perfect for breaks and team-building activities. With comprehensive training, generous holiday allowances, and unique perks like 'Fat Friday' meals and a fully equipped gym, we are dedicated to fostering a rewarding environment for automotive professionals looking to thrive in a customer-focused role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Heanor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be advising customers on technical stuff, make sure you can explain things clearly and simply. Maybe even role-play with a friend to get comfortable.
✨Tip Number 3
Don’t just wait for the phone to ring! Be proactive and reach out to potential employers. Use our website to apply directly and follow up with a friendly email to express your enthusiasm.
✨Tip Number 4
Showcase your automotive expertise! Prepare examples from your past roles where you solved problems or helped customers. This will help you stand out as the go-to person for technical advice.
We think you need these skills to ace Customer Sales Advisor in Heanor
Some tips for your application 🫡
Show Off Your Automotive Knowledge:Make sure to highlight your experience in the automotive industry. Whether it's parts sales or workshop experience, we want to see how your background can help us provide the best solutions for our customers.
Communicate Clearly:Since you'll be advising customers on technical matters, it's crucial to demonstrate your ability to communicate complex information simply. Use clear language in your application to show us you can break down technical jargon.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Sales Advisor role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Rowan Organisation
✨Know Your Stuff
Brush up on your automotive knowledge! Make sure you can confidently discuss vehicle components, systems, and common fault symptoms. This will not only show your expertise but also help you answer technical questions that may come up during the interview.
✨Practice Your Communication Skills
Since the role involves advising customers, practice explaining technical information in simple terms. You could even role-play with a friend or family member to get comfortable with this. Clear communication is key to success in customer-facing roles!
✨Showcase Your Customer Service Experience
Think of specific examples from your past roles where you provided excellent customer service. Be ready to share these stories during the interview to demonstrate your ability to handle customer inquiries and resolve issues effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
