At a Glance
- Tasks: Handle calls and chats, assist customers with car issues, and upsell products.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, free meals, gym access, and ongoing training.
- Other info: Celebrate birthdays and enjoy annual team-building events!
- Why this job: Combine your love for cars with customer service in a fun, supportive environment.
- Qualifications: Fluent Italian speaker with call centre experience and strong multitasking skills.
The predicted salary is between 25000 - 30000 € per year.
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.
Responsibilities
- Ensure the efficient handling of inbound and outbound calls in a timely manner.
- Identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- Ensure accurate information is provided over the phone and in person where necessary.
- Update customer records and internal database as and when required.
- Create invoices, proformas and credit notes.
- Create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Be an effective go‑between for customers and internal technical staff.
Qualifications
- Extensive experience within a call centre.
- Fluent Italian speaking.
- Computer literate.
- Capable of working calmly under pressure.
- Comfortable working in a fast‑paced environment and capable of multitasking.
- Excellent customer service background.
Benefits
- Full on the job training, constantly, throughout your career here at ECU Testing Ltd.
- 32 days holiday per year, inclusive of bank holidays.
- Free work uniform and PPE.
- Free takeaway meal every Friday, named 'FAT FRIDAY' by all the staff.
- Access to a fully equipped company gym.
- Birthday gifts.
- Christmas party, fully paid for by the Managing Director.
- Annual team building days.
- Excellent in‑house career development opportunities.
If you are interested in this role, please apply online today.
Call Handler (Italian speaker) in Heanor employer: The Rowan Organisation
ECU Testing Ltd is an exceptional employer that prioritises employee growth and well-being, offering extensive on-the-job training and a supportive work culture. Located near the picturesque Shipley Country Park, employees enjoy a vibrant environment with unique perks such as 'FAT FRIDAY' meals, a fully equipped gym, and generous holiday allowances, making it an ideal place for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler (Italian speaker) in Heanor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ECU Testing Ltd. Understand their values, culture, and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Brush up on your Italian language skills, especially technical terms related to cars. You want to sound confident and knowledgeable when talking to customers about their car troubles.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your ability to handle calls effectively and provide excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our fantastic team at ECU Testing Ltd.
We think you need these skills to ace Call Handler (Italian speaker) in Heanor
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let your love for cars shine through! Mention any relevant experience or knowledge you have about vehicles, as it’ll show us you’re the right fit for this role.
Highlight Your Language Skills:Since we need someone fluent in Italian, make sure to emphasise your language skills in your application. It’s a key part of the job, so don’t be shy about showcasing your proficiency!
Tailor Your CV and Cover Letter:Take a moment to customise your CV and cover letter for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you can contribute.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at The Rowan Organisation
✨Know Your Stuff
Brush up on your technical knowledge about cars. Since the role involves advising customers on car troubles, being able to speak confidently about common issues and solutions will impress the interviewers.
✨Practice Your Italian
Since fluency in Italian is a must, practice speaking it in a professional context. You might be asked to conduct part of the interview in Italian, so being comfortable with technical terms will give you an edge.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond for a customer, as this is crucial for the role.
✨Be Ready to Multitask
The job requires handling calls and live chats simultaneously. During the interview, demonstrate your ability to multitask by discussing how you've managed similar situations in the past, showcasing your calmness under pressure.
