At a Glance
- Tasks: Handle calls and assist customers with car-related queries while upselling products.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, free meals, gym access, and ongoing training.
- Other info: Celebrate birthdays and enjoy annual team-building events with a fantastic team spirit.
- Why this job: Combine your passion for cars with customer service in a fun, supportive environment.
- Qualifications: Fluent Italian speaker with call centre experience and excellent multitasking skills.
The predicted salary is between 25000 - 30000 € per year.
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.
Responsibilities
- Ensure the efficient handling of inbound and outbound calls in a timely manner.
- Identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- Ensure accurate information is provided over the phone and in person where necessary.
- Update customer records and internal database as and when required.
- Create invoices, proformas and credit notes.
- Create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Be an effective go‑between for customers and internal technical staff.
Qualifications
- Extensive experience within a call centre.
- Fluent Italian speaking.
- Computer literate.
- Capable of working calmly under pressure.
- Comfortable working in a fast‑paced environment and capable of multitasking.
- Excellent customer service background.
Benefits
- Full on the job training, constantly, throughout your career here at ECU Testing Ltd.
- 32 days holiday per year, inclusive of bank holidays.
- Free work uniform and PPE.
- Free takeaway meal every Friday, named 'FAT FRIDAY' by all the staff.
- Access to a fully equipped company gym.
- Birthday gifts.
- Christmas party, fully paid for by the Managing Director.
- Annual team building days.
- Excellent in‑house career development opportunities.
If you are interested in this role, please apply online today.
Call Handler (Italian speaker) employer: The Rowan Organisation
ECU Testing Ltd is an exceptional employer that prioritises employee growth and well-being, offering extensive on-the-job training and a supportive work culture. Located conveniently between Nottingham and Derby, employees enjoy a vibrant environment with access to beautiful landscapes and recreational activities, alongside generous benefits such as 32 days of holiday, free meals, and annual team-building events, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler (Italian speaker)
✨Tip Number 1
Get to know the company and its culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of talking, make sure you're comfortable discussing technical car issues in Italian. You could even role-play with a friend to get the hang of it.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the company. Think about what you want to know regarding the team dynamics or career development opportunities.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Call Handler (Italian speaker)
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let your love for cars shine through! Mention any relevant experience or knowledge you have about vehicles, as this will show us that you're genuinely interested in the role.
Highlight Your Language Skills:Since we're looking for an Italian speaker, make sure to emphasise your fluency in Italian. If you've used it in a professional setting, share those experiences to give us a better idea of your communication skills.
Tailor Your Application:Don't just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight your call centre experience and customer service background to show us you're the perfect fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at The Rowan Organisation
✨Know Your Stuff About Cars
Brush up on your technical knowledge about cars before the interview. Being able to discuss common car issues and solutions will show that you're not just a fluent Italian speaker, but also someone who understands the products and services you'll be advising on.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice speaking clearly and confidently in both English and Italian. You might want to role-play common call scenarios with a friend to get comfortable with handling inquiries and upselling products.
✨Familiarise Yourself with the Company
Do a bit of research on ECU Testing Ltd. Understand their values, services, and what makes them unique. This will help you tailor your answers during the interview and demonstrate your genuine interest in the company.
✨Prepare Questions to Ask
Think of insightful questions to ask your interviewers. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position.
