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- Tasks: Welcome patients and manage appointments in a busy healthcare environment.
- Company: Join a dedicated Primary Care Centre focused on compassionate patient care.
- Benefits: Competitive salary, NHS aligned pay, and supportive team culture.
- Other info: Training provided for NHS software; great opportunity to grow in healthcare.
- Why this job: Be the friendly face that makes patients feel valued and supported.
- Qualifications: Strong communication skills and a knack for organisation; healthcare experience is a plus.
The predicted salary is between 23615 - 28093 £ per year.
Role: Receptionist
Contract: Temporary
Salary: Competitive, aligned with NHS Band 2/3 depending on experience
Location: Burton upon Trent
About Us
We are a busy, patient-focused Primary Care Centre dedicated to delivering high-quality healthcare services to our community. Our team is committed to providing compassionate care and ensuring every patient feels valued and supported.
The Role
We are seeking a friendly, professional, and highly organised Receptionist to join our front-of-house team. As the first point of contact for patients, you will play a vital role in creating a welcoming environment and ensuring the smooth running of daily operations.
Key Responsibilities
- Greeting patients and visitors with warmth and professionalism
- Managing appointment bookings via telephone, online, and in person
- Handling patient queries and directing them to the appropriate services
- Maintaining accurate records and updating patient information systems
- Supporting clinicians and administrative staff with day-to-day tasks
- Ensuring confidentiality and compliance with NHS policies
About You
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Confident in using IT systems (training provided for NHS software)
- Ability to remain calm under pressure in a busy environment
- Previous experience in a healthcare or customer service role is desirable but not essential
Please apply below or call us on 0121 270 8878. Between 09:00-17:00 Monday to Friday. Email us on team.admin@medicopartners.com for assistance with this job.
Receptionist - PCC (Burton upon Trent) employer: The Rowan Organisation
Contact Detail:
The Rowan Organisation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - PCC (Burton upon Trent)
✨Tip Number 1
Make sure to research the Primary Care Centre before your interview. Knowing about their services and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your greeting skills! As a Receptionist, you'll be the first point of contact for patients. A warm and professional greeting can set the tone for their visit, so rehearse how you'd introduce yourself and welcome them.
✨Tip Number 3
Prepare for common interview questions related to customer service and handling difficult situations. Think of examples from your past experiences that demonstrate your ability to stay calm under pressure and provide excellent support.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Receptionist - PCC (Burton upon Trent)
Some tips for your application 🫡
Show Your Personality: As a Receptionist, you'll be the first face our patients see, so let your friendly and professional side shine through in your application. Use a warm tone and don’t be afraid to show a bit of your personality – we want to see how you can create that welcoming environment!
Highlight Relevant Experience: Even if you haven't worked in healthcare before, think about any customer service roles you've had. Share specific examples of how you've handled queries or managed appointments, as this will show us you're ready for the fast-paced environment at our Primary Care Centre.
Be Organised: We love a well-structured application! Make sure your CV and cover letter are clear and easy to read. Use bullet points for your skills and experiences, and keep everything relevant to the role. This shows us you have the organisational skills we’re looking for.
Apply Through Our Website: To make things easier for both of us, please apply directly through our website. It streamlines the process and ensures your application gets to the right place quickly. Plus, it’s super simple – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at The Rowan Organisation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist at a Primary Care Centre. Familiarise yourself with the key tasks like greeting patients, managing appointments, and handling queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As the first point of contact for patients, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with customers or handled difficult situations. This will show that you can remain calm and professional under pressure.
✨Highlight Your Organisational Skills
Being organised is key in a busy environment like a healthcare centre. Think of specific instances where you've successfully managed multiple tasks or maintained accurate records. Sharing these examples will illustrate your ability to keep things running smoothly.
✨Be Ready to Discuss IT Proficiency
While training will be provided for NHS software, it's important to convey your confidence in using IT systems. Brush up on any relevant software you've used before and be prepared to discuss how quickly you can adapt to new technologies.