At a Glance
- Tasks: Welcome guests, assist with their needs, and create memorable experiences.
- Company: The Fish Hotel, an award-winning hotel focused on relaxed luxury.
- Benefits: Competitive pay, tips, meals on duty, and generous holiday allowance.
- Other info: Career progression opportunities and a commitment to wellbeing.
- Why this job: Join a friendly team and make guests feel at home in nature.
- Qualifications: Passion for hospitality and a positive attitude are key.
The predicted salary is between 27800 - 28400 £ per year.
Love making people feel instantly at home? We’re looking for a warm, professional and intuitive Guest Services Assistant to join our friendly Front of House team at The Fish Hotel—one of Farncombe Estate’s award-winning hotels, set within our beautiful hillside woodland above Broadway. The Fish is all about relaxed, feel-good luxury... where guests come to switch off, reconnect with nature and enjoy great food, fresh air and thoughtful hospitality.
Reporting to the Reception Manager, you will play an important role in ensuring every guest receives a warm welcome and a seamless stay. You’ll be one of the first faces guests meet, setting the tone for their stay with genuine warmth, confidence and care. From arrival to departure, you’ll help ensure every experience feels effortless, personal and memorable. This is a varied and hands-on role, supporting both the front of house and housekeeping teams. You will assist with guest arrivals and departures, handle requests, transport luggage, and help deliver the personal and anticipatory service that our guests expect. From greeting guests and sharing local recommendations to delivering room items or assisting around the estate, you will help create experiences that are personal, memorable and effortless.
We’re searching for someone who is passionate about hospitality and takes pride in delivering outstanding guest service. You will ideally:
- Be friendly, professional and naturally welcoming
- Enjoy working in a team and supporting colleagues across departments
- Be proactive and able to anticipate guest needs
- Have excellent communication and interpersonal skills
- Take pride in maintaining high standards of cleanliness and presentation
- Have good local knowledge or an interest in learning about the area
- Be able to stay calm and solution-focused when handling guest queries or concerns
Previous hospitality experience is helpful but not essential – a positive attitude and willingness to learn are most important.
The details: £13.45 per hour (rising to £13.65 after one year) Plus tips. Meals on duty and uniform provided. 40 hours per week across 5 days (including weekends).
Why you’ll love working here: 30 days holiday (rising to 35 after 5 years), Birthday lunch on us, Mental health first aiders & wellbeing support, High Street discounts & cashback card, Estate-wide discounts on dining, stays, spa products & more, £1,000 recognition award to spend however you wish, £1,000 Refer a Friend bonus, Premium pay for Christmas & New Year shifts, Optional low-cost healthcare cash plan, Free, in-person financial planning advice, Fully funded apprenticeships, Career progression across our award-winning hotels — The Fish, Dormy House & Foxhill Manor.
At Farncombe, we believe in doing business for good. As a B-Corp certified company and proud members of the Hoteliers’ Charter, we’re committed to a workplace built on respect, fairness, equality, diversity and opportunity — with wellbeing and development at the heart of what we do.
Due to our rural location, you’ll need your own transport (WR12 7LJ). If you’re ready to join a welcoming, down-to-earth team and help create unforgettable guest experiences, we’d love to hear from you.
Guest Services Assistant & Porter: Warm Hospitality in Broadway employer: The Rowan Organisation
At The Fish Hotel, we pride ourselves on creating a warm and welcoming environment where our team members can thrive. With a strong focus on employee wellbeing, we offer generous benefits such as 30 days of holiday, career progression opportunities across our award-winning hotels, and a supportive work culture that values respect and diversity. Join us in delivering exceptional hospitality while enjoying the beauty of our hillside woodland location.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant & Porter: Warm Hospitality in Broadway
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Fish Hotel and its values. This will help you connect with the team and show that you're genuinely interested in being part of their warm hospitality culture.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel at home, think of examples from your past experiences where you've gone above and beyond for someone. Share these stories during your chat to highlight your passion for outstanding service.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take pride in your appearance and are ready to represent The Fish Hotel's high standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note or email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Guest Services Assistant & Porter: Warm Hospitality in Broadway
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your warmth and enthusiasm for hospitality. Use a friendly tone and share why you’re passionate about making guests feel at home.
Tailor Your Application:Make sure to tailor your application to the role of Guest Services Assistant. Highlight any relevant experience or skills that align with our values of outstanding guest service and teamwork. We love seeing how you can contribute to our friendly Front of House team!
Be Genuine:Authenticity is key! Be honest about your experiences and what you can bring to the table. If you’re new to hospitality, don’t worry—share your eagerness to learn and grow with us. We appreciate a positive attitude!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re keen to join our team at The Fish Hotel!
How to prepare for a job interview at The Rowan Organisation
✨Know the Company
Before your interview, take some time to research The Fish Hotel and its values. Understand their commitment to warm hospitality and how they create memorable experiences for guests. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Guest Services Assistant, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond to make someone feel welcome or resolved a guest's issue. Highlighting your interpersonal skills will demonstrate that you can provide the warm, professional service they’re looking for.
✨Be Proactive and Solution-Focused
During the interview, be ready to discuss how you would handle various guest scenarios. Think about times when you anticipated someone's needs or solved a problem before it escalated. This shows that you can stay calm under pressure and are proactive in ensuring a seamless experience for guests.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This not only shows your interest in the role but also helps you gauge if the environment is the right fit for you.
